01-20-2012 07:32 AM
I have trie serveral times to call verizon customer service to ask about a billing question. Either I'm disconnected or I receive a recording say the office is closed. I tried Verizon's Live chat, explained my question and was told to call a 800 number and the same thing happened again. Why can't I reach a live person regarding a billing question??????? What is going on with Verizon????
01-20-2012 07:37 AM
I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.