I had never heard of Usage Verification until yestersday morning (06/04/2017). I tried to make a long distance phone call and it would not go through. It said I had a block on my phone. About a week before that it had happened also. That night at 10:30 pm I used the online chat, which I saved and talked with a verizon person who told me there was a software issue on their end. Someone would call me to take care of it. I saved the chat. A few minutes later I get a call from a Verizon number telling me to call a different department, there was a block on my phone. Obviously they were closed. So then yesterday again, I tried to make a long distance call and couldn't. I called Verizon, I was passed around to 4 different employees until finally I spoke with Kevin from usage verification. He told me they blocked my long distance back in February 2017. He said they sent me an e-mail, which I never got. Also he said they called and left a message on my answering machine. Verizon will not leave any kind of message like that on a answering machine. They tell you it is important for you to call them regarding your Verizon account. Both of these things never occurred. Kevin told me I had to pay my bill down to a $0 balance and they would take the block off. I owe $90.00 for the month of June 2017. He told me the block was put on there becuase I stopped a payment back in February. I stopped the payment because I did not have the money in the bank. I could not afford to be charged an overdraft fee so I stopped the payment. I notified Verizon and they told me it may be too late to stop the payment so I called my bank and stopped it. So Usage Verification blocked my long distance for it. I have been paying for a Freedom Essentials package which includes long distance this whole time and was never notified by anyone that my long distnace was block. This Usage Verification is a total scam. This matter will be turned over to the BBB as well as the Public Service Commission and the Attorney General's Office.
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