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verizon call assistant "server down" and login issue

verizon call assistant "server down" and login issue

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Contributor ilovevz
Contributor
Posts: 7
Registered: ‎07-21-2009
Message 1 of 3
(4,682 Views)

i downloaded the software a month ago & keep getting the server is down message.  i was told that the vca app is in the middle of an ungrade and therefore the app wasn't working.  i'm still unable to login.  am i doing something wrong?  do i need to register a new user id and password for vca?  i'm assuming the login in is the same as what i use to log into myverizon.com

 

thanks

Message Edited by ElizabethS on 07-21-2009 06:00 PM
2 REPLIES 2
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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 141
Registered: ‎07-16-2009
Message 2 of 3
(4,637 Views)

Hi there.  You mention that you downloaded the VCA software but are unable to login.  My first question is basic - where did you download the software from?  Did the link come to you in an email from our business office?  The reason I ask is that if you did not receive an email with the link, you might not be correctly registered.  If you are not correctly registered, the folks that would handle that are at 866-697-0853.  If you are registered, than let me know and we will continue to work. 

 

Thank you! 

Brian K
Verizon Telecom
Fiber Solution Center


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

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Silver Contributor III
Silver Contributor III
Posts: 412
Registered: ‎05-01-2009
Message 3 of 3
(4,614 Views)

This was only a few Forum Posts Down from your own.  Search can be your friend...

 

 

Check this previous Forum Post out to see if it helps with the server not available message:

 

http://forums.verizon.com/vrzn/board/message?board.id=Home_Phone&message.id=1456#M1456

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