Update: Verizon is prepared to serve customers during COVID-19 crisis

[Nilsa_VZ]

Verizon is prepared to serve customers during COVID-19 crisis

Media contact(s)

Steve Van Dinter                                              Rich Young

224.374.3864                                                  973.943.7209

steven.vandinter@verizon.com                     richard.j.young@verizon.com      

 

• Our networks are engineered to manage anticipated increases in traffic
• Due to economic circumstances related to the coronavirus and to keep customers connected during this economic and global crisis; Verizon waives late fees for those impacted by COVID-19
• We are Investing in our economy by increasing our capital guidance range from $17 - $18 billion to $17.5 - $18.5 billion in 2020
• Expanding work from home policy to include reduction of some retail locations across the country
• We are tripling our data allowance for Verizon Innovative Learning schools; $10 million to nonprofits directed at supporting students and first responders.

For more information, see our COVID-19 FAQs.

BASKING RIDGE, N.J. – During this unprecedented period challenging the world’s health and economy, Verizon stands ready to serve our customers.

Verizon’s networks have been engineered to perform during moments of crisis and disaster such as hurricanes, snow storms and flooding. During this time of heightened worry and concern, our primary goal is to keep our customers, employees and society connected to the things that matter most to them: their family, friends and business customers.

Verizon is closely monitoring network usage in the most impacted areas. We will work with and prioritize network demand in assisting many U.S. hospitals, first responders and government agencies, as needed. We will provide updates to our consumer and business customers on our network performance, offering help and support for their connectivity needs, tips on how to work in this new environment and more.

We encourage you to check here daily for updates.

[Khories]

This is very helpful! Thank you for sharing. 

[Nilsa_VZ]

Thank you. 

Please continue to check here for Verizon Response Covid-19 daily updates.

If you have account specific questions or need assistance with your service, please feel free to post it in the Community.  

Stay Safe!

[ForumsRMe]

Something isn't right.  This news item says (when you click into it) that upgrade fees are waived starting March 18.  However, when I just tried to do an equipment upgrade, the checkout is trying to charge me a $50 upgrade fee.  Also, I'm chatting with an agent and am being told the upgrade fee is unavoidable.  Anyone else think something is out of whack?

[Lisa334]

Is Verizon waiving fees for their prepaid customers too?? Are is it just for small businesses and homeowners??