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I hate it too. Now, when I flip channels I am forced to see the channel info (name. number, program description) before I can just view the program.
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On the flip side, people were complaining for months that OTHER markets were getting it and the MA market wasn't, and that they were going to switch to another provider UNLESS Verizon pushed the upgrade.
Also, I live in MA and got the upgrade this week. I haven't had any problems with it. I have one older non-7000 series STB that can't handle the HD graphics and can't do the faster scroll speed, but that's not a huge problem.
The "contrast" issues you speak of are certainly well-documented, but I have four HD TV's and have zero problem reading any of the text. But I can imagine if you have an analog/CRT TV, the graphics would probably look pretty bad.
But that's the fault of you having an ancient TV (basically any TV made after 2004 is going to be HD), not Verizon's fault. Why should they keep waiting for their customers to upgrade their equipment?
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People will always complain about something. People are never satisfied. Here is some good info regarding the guide 1.9 that may help you understand the changes
http://www.engadget.com/2011/09/07/verizon-fios-hd-dvr-review-1-9/
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To be honest, it sounds like you are a Verizon employee.
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@hracer wrote:People will always complain about something. People are never satisfied. Here is some good info regarding the guide 1.9 that may help you understand the changes
http://www.engadget.com/2011/09/07/verizon-fios-hd-dvr-review-1-9/
I wasn't complaining before, and was totally satisfied. That's why I have a problem now.
Thought I stated that clearly in the original post. Did you not understand it?
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I understand what you posted. I was not referring it directly at you. I was referring to consumers in gerneral. I hope the link helps others regarding the new guide.
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ekeim 015 writes:
"The "contrast" issues you speak of are certainly well-documented, but I have four HD TV's and have zero problem reading any of the text. But I can imagine if you have an analog/CRT TV, the graphics would probably look pretty bad....But that's the fault of you having an ancient TV (basically any TV made after 2004 is going to be HD), not Verizon's fault. Why should they keep waiting for their customers to upgrade their equipment?"
Bingo! That's expressly what I've been saying all along. I had kept an old analog TV that I purchased in 2005 and the graphics were awful to read being hard on my eyes and with the colors bleeding into each other but as soon as I replaced it with an HDTV, that solved the problem and I figured out that solution when I started coming here and saw a photo of how it looked on someone else's HDTV. On a flatscreen TV, the guide is no issue at all for me and flatscreens are not expensive anymore, particularly if you can afford Fios.
This particular solution to the problem has been posted many times to the point of exhaustion.
And no, that is *not* a Verizon issue but the fact that a flatscreen is really needed should have been communicated.
I just don't understand why this continues to be such an ongoing issue. I knew that the complaints would flare up once again for other customers in MA (not all of course) once their wish for receiving the IMG upgrade was granted and I do not mean this in a sarcastic way. There is really nothing more to say.
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This new color the gray bar is very hard to see and the navigation is difficult. This new color puts a strain on my eyes.
I want the old colors as they are pleasing and easy to see.
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@tfinniii wrote:This new color the gray bar is very hard to see and the navigation is difficult. This new color puts a strain on my eyes.
I want the old colors as they are pleasing and easy to see.
This thread is OLD. ITs talking about how the family hated the IMG change from many years ago. The one that some want to now go back to.
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I agree completely! Every time Verizon updates the IMG it gets worse and worse and worse.
For almost 10 years I've been asking for a simple option to allow channels to be sorted by name instead of number, an option available on multiple local cable companies and DirecTV and the request has been ignored. Yet, they claim this change was because of customer requests...
I want to know who requested smaller text on the focused item in the guide, lots of cluttered graphics which slow down response, flat ugly graphics and baners/recomendations. Who requested that browsing my DVR recordings puts the focused item at the top so I can no longer see most of the list? Who requested the new orange color for kids shows?
The new guide is horrible on my large living room set but is absolutely unusable on my small bedroom set.
Worst...IMG...Ever.
Verizon: next time you want to throw money at developing something new for your customers, work on your AWFUL voice menu system. Everytime I have to call-in my blood is boiling in frustration by the time I reach a human.