Out of respect to Mr. Ambeault's privacy, I will not publish his personal email address, but this is the body of an email I just got from him several minutes ago. Sure hope it's true.
You will get it tonight.... as will the rest of the So Cal customers.
Hope you enjoy it.
just asked a verizon rep he said he has no idea when it is coming well then again these reps dont know anything.
Hopefully this is true!! im in California. Ive been waiting for this update since I first got FiOS in March..
I will respond ASAP if i receive this update tonight.
Mine did this when I turned it on this morning. It is indeed a part of the update process as before I left for work I caught a glimpse of my new guide (and verified the 1.9 version in the DVR system info).
09-14-2011 01:18 PM
Here's my story, after "breaking the news" yesterday that 1.9 was coming to So. Cal. early this morning. I woke up to find it had indeed arrived. YAY!!! I thought. The first thing I do is try to hook up my external hard drive, the main feature I was waiting for, for months and months. The one I was told would work when my install occurred because I was promised the newest DVR (which I got) and the 1.9 software which would allow it. Guess what? It DOESN'T freaking work. No biggie, I had taken the hard drive to a computer repair place to have it reformatted and wiped clean of the 150+ hours of recordings I had from when it was hooked up to my DirecTv DVR.......that never failed from the moment I hooked it up. He told me he partitioned it so my computer could recognize it. I thought that might be the problem, so I was prepared to take it back to the computer guy and have him un-partition it (if that's even a computer term). More on this later.
OK, so with project one a complete failure, I move on to make sure that all my boxes (two 7232 DVR's and one QIP 7100-2) recognize each other and I can watch anything recorded on either DVR on any of my three sets. Again, complete failure. Error messages saying please try again later, messages saying I don't have MRDVR on my account, messages saying there is no network connectivity, messages saying to go to Menu>DVR>Add MRDVR, blah, blah, blah, blah, blah. Do I sound bitter enough yet? Wait, it gets better.
I KNEW I had MRDVR added to my account and was paying for it every month even though I couldn't use it without the 1.9 IMG software, because I logged onto my account and saw it right there on the billing detail. So, what is someone so overly enthusiastic about something so trivial supposed to do? Well, this guy decides to click the ole support tab and go to "Live Chat". Almost 2 1/2 hours later and chatting with tech guy #1 and Supervisor #2 (both of which English is a 2nd language at best) and Billing support #1 to "verify" MRDVR was on my account, nothing works and now I get the privelege of waiting (potentially) all morning tomorrow for a tech to show up and "fix it all". Yay!!!!!
Before we ended the chat, he assured me that my external DVR would be made to work by the tech, and the fact that the computer guy had partitioned the hard drive would have NO effect on it being recognized and working. Any takers on whether that is correct or not?
I should have a busted heel from kicking my own behind so hard for ever listening to a Verizon rep when they first told me I would get the latest DVR and software. UNBELEIVABLE!!
Best of luck to everyone else. I truly hope it works for you. And my screen only shows version 1.9, not 1.9a. Does it actually show 1.9a on someone elses?
And to those people saying the guide is practically impossible to read and demanding the ability to go back to the old one, I don't know what the heck you are looking at, but I think the new "guide" looks fabulous. Now if Fios will just catch up with the rest of the DVR world and implement some of the wonderful things DirecTv and I'm sure others offer, that would be awesome as well.