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New Program Guide is WORSE THAN TERRIBLE

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vicg
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Posts: 1
Registered: ‎01-11-2012

Re: New Program Guide is WORSE THAN TERRIBLE

Message 21 of 27
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I whole heartedly agree. I was astonished when the new program guide appeared. My wife and I had so much trouble reading it that I find it almost useless for older customers. The colors are all wrong. The channel numbers are almost obscured. I hope Verizon corrects this issue. The old format was not perfect but adequate.

cynth
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Posts: 3
Registered: ‎01-11-2012

Re: New Program Guide is WORSE THAN TERRIBLE

Message 22 of 27
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I agree the Guide is unreadable.  The screen and typeface has become smaller, and the contrast between the background and the channel number is indistinguishable.  Before I could read both, now I need my glasses to read the shows from any distance(and I have a 55 inch TV) and/or I have to walk up to my TV to read channels.

 

At night, in my bed, watching a 35 inch TV, the situation is even worse.  I can't read either the channel or show selections without getting out of bed with or without my glasses.  Before I could see the choices easily without glasses from my bed.

 

Clearly, this new guide was not tested in real home settings.

cynth
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Posts: 3
Registered: ‎01-11-2012

Re: New Program Guide is WORSE THAN TERRIBLE

Message 23 of 27
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I also see that the first comment was dated 9/28/20011, and I just got the new Guide yesterday.  So I am shocked that it is now more than 3 months since the first updates occurred and no corrections have been made.  This is disheartening!

 

And to the few favorable commenters - all I can say is that you must have a 60 inch or better TV, have better than 20/20 vision and never watch TV at night in bed in the dark.

cynth
Contributor
Contributor
Posts: 3
Registered: ‎01-11-2012

Re: New Program Guide is WORSE THAN TERRIBLE

Message 24 of 27
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Also, I called Verizon before posting here and wasted 20 minutes waiting for a service person and talking finally to a representative who was not even aware that there was a new Guide.  After 20 minutes, he said that he had no way of forwarding my product complaints and that I would have to go online.

 

Also, he gave me no info as to where online to give my comments, and I had to waste another 20 minutes searching for the right place and then registering, etc.

 

This is a sad comment on Verizon customer support.

ccr
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Posts: 1
Registered: ‎01-11-2012

Re: New Program Guide is WORSE THAN TERRIBLE

Message 25 of 27
(1,124 Views)

Looks to me like Verizon decided to save some of the hard-earned money we pay, and outsource the guide to TV Guide.  Of course, we customers lose value because of the reduced functionality that everyone has mentioned...but I'll bet we won't be seeing any of the savings passed on to us.  Thanks, Verizon, for your commitment to customers!

UnnDunn
Silver Contributor I
Silver Contributor I
Posts: 201
Registered: ‎09-28-2010

Re: New Program Guide is WORSE THAN TERRIBLE

Message 26 of 27
(1,108 Views)

@ccr wrote:

Looks to me like Verizon decided to save some of the hard-earned money we pay, and outsource the guide to TV Guide.  Of course, we customers lose value because of the reduced functionality that everyone has mentioned...but I'll bet we won't be seeing any of the savings passed on to us.  Thanks, Verizon, for your commitment to customers!



This is false. The TV Guide logo is present as a result of a licensing agreement with Gemstar, owners of the TV Guide mark, who also own a number of crucial patents relating to the technology that makes the guide work.

 

Verizon develops the IMG itself, in-house. It does not outsource its development.

nk1234
Copper Contributor
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Posts: 11
Registered: ‎01-11-2012

Re: New Program Guide is WORSE THAN TERRIBLE

Message 27 of 27
(1,093 Views)

Agree completely.  Its totally awful and I want the old version back.

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