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STB will not reset...FP6A error

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kmcheard
Contributor
Contributor
Posts: 1
Registered: ‎05-30-2012

STB will not reset...FP6A error

Message 1 of 3
(4,535 Views)

Verizon support really stinks. I will no longer recommend FIOS to my friends. We have been without TV for 5 or 6 hours. I did everything I could find to correct it. The wait on phone and online is an hour or more. This is the second time this has happened. Home Agent is useless as usual. I am so disappointed. I am thinking of calling the attorney general.

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prisaz
Platinum Contributor III
Platinum Contributor III
Posts: 6,820
Registered: ‎08-23-2008

Re: STB will not reset...FP6A error

Message 2 of 3
(4,516 Views)

@kmcheard wrote:

Verizon support really stinks. I will no longer recommend FIOS to my friends. We have been without TV for 5 or 6 hours. I did everything I could find to correct it. The wait on phone and online is an hour or more. This is the second time this has happened. Home Agent is useless as usual. I am so disappointed. I am thinking of calling the attorney general.


Cool. Do you him?

ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: STB will not reset...FP6A error

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(4,513 Views)

If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet Service, as well as to schedule a repair, here is the link:
http://www.verizon.com/repair
You can find tools on the Verizon Residential Support page that may help you diagnose your issue:
http://www22.verizon.com/residentialhelp

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