The Guide's Inaccuracies Continue

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Silver Contributor II
Silver Contributor II
Posts: 342
Registered: ‎02-11-2011

The Guide's Inaccuracies Continue

Message 1 of 21
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The guide is wrong where your guide provider is simply not doing its job not only when it comes to your guide but the guide of other companies too. The guide provider that you have does the at&t guide too where their guide is wrong plus your guide provider is also responsible for e-guide tv which is the guide that hotels use and they also provide a guide for an online guide company called titan tv. According to titan tv both at&t and verizon have the same guide data issues where at&t has shows listed on networks like live with kelly listed as a cbs show when it is a abc show. You do not have a problem with that specific program but there are channels on your guide that are wrong where only tv guide's website has the guide accurate while your boxes are not up to date with the latest schedules. Channel 108 abc news now is wrong where things rarely match plus you have a show called what's the buzz on 108 listed 4 times a day which is listed as a texas travel show but that description is from a local houston texas affiliate and not the description of the actual show which is about celebrity news. The show is described as a show that has journalist roseann rogers showing you places in houston texas when that is wrong. You can google her name to see that she had a show where she was referred to as the buzz lady but she is not affiliated with abc news now at all so where you are pulling that data from i have no idea. Other things that do not match is channel 229 which becomes a korean channel from 5pm-3am but the guide indicates that it is from 8pm-12am. Cnn chanel 100 on the weekends is often wrong plus the 2am show erin burnett outfront is not listed. Msnbc has a show at 5am called first look where the description of that show is the description of the bloomberg tv show called first look at 12am where the bloomberg one is about the asian stock market while the msnbc one is about your first look at the news. Cnn headline news channel 101 often runs weekend shows during the week where on thursdays you have a  weekend lineup running usually and the weekends have crime shows on not programs like showbiz tonight which is listed wrongly on sunday at 11pm. Thursday morning has had weekend express listed wrongly from 7am-12pm and the show that should be on is the one that is listed wrongly as being from 6am-7am. Some other issues that exist is that 1704 tv chile does not match what the guide says should be there and the same goes for 1620 plus channels 1509,1548,1781 have no schedules. 1540 cnn espanol has a 1 hour show that is on at 11am but it is listed as a 45 minute show plus the 1pm show escenario on thursday is not there. Channel 474 has a show called planeta feroz which is about animals not people who survived natural disaters as the guide has it described and channel 274 on the weekends is often wrong. Encore espanol 363 should have an all spanish audio all the time but it does not. Channel 1662 telehit has live concerts on a show called telehit live on thursdays at 10:30pm but they are not listed on the guide and channel 1664 has had a concert series listed on the weekends that it claims is on saturdays on at 7am, 1pm, 9pm that does not exist. There are also channels that no longer exist  like 394 and 894 but they are still there along with channel 466. Channel 71 is espn classic but 571 hd is espn buzzer beater which is odd because normally the 500 version of a channel is the hd one of a channel like channel 71. Your guide provider needs be notified about these issues so that people can have an accurate up to date guide.  

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Silver Contributor II
Silver Contributor II
Posts: 342
Registered: ‎02-11-2011

Re: The Guide's Inaccuracies Continue

Message 2 of 21
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Verizon's joke of a guide provider continues to be wrong where you have things appearing on the guide on channels that do not have what is listed there. BET had a movie carlito's way listed on there last night at 10pm for 2 hrs when in fact it was a completely different movie called hair show. Now BET has carlito's way listed again on there today from 1pm-3pm where it will not match and my guess is that it will also be that same movie from last night that was there called hair show. Channel 1583 which is a soap opera channel called passiones has shows listed there that do not appear but instead what you have are paid programming spots instead. At 10am on 1583 it is always some sort of beauty product hour when the guide has a show called decisiones listed there. On 274 on sundays there is a show listed at 9pm called mujeres asesinas which is about female killers but instead what is there is a travel show. Abc news now channel 108 is often wrong where a show that is on there called what's the buzz is not a houston texas travel show as the guide indicates but instead it is a celebrity news show. 1549 is wrong in the mornings from monday to wednesday where a morning show from peru should be from 5:30am-9:30am followed by a show from venezuela that is from 9:30am-11:30am. Starting next week the guide will have the first show listed wrongly as 6:30am-10:30am monday through wednesday where you will end up missing the first hour of that show. Thursday and friday will be listed correctly. There are still no schedules for channels 1509, 1548, and 1781 where no one can set up anything to tape from those channels. The late at night show that should be on cnn erin burnett outfront at 2am is missing, the weekends on cnn are wrong along with the weekends on cnn espanol plus the morning show on cnn espanol channel 1540 at 11am should be listed from 11am-12pm but it is listed as being from 11:15am-12pm which means that you miss the first 15 minutes of it. A movie called thirst continues to be listed as a korean vampire movie when in fact it is an american movie plus there is currently no logo for channel 579 msg 2 hd which is listed on the guide as msg hd 2. MNET 229 has paid programming there also instead of programs so it is another channel that is a little tricky to tape off of where the 7am hour is always paid programming. Msnbc's 5am show is a show that is about your first look at the news but instead it is described as a european show that is about the asian market. Please fix these issues and try to weed out any glitches that could be throwing off the guide. Now i know that the excuse will be that you guys just put up whatever it is that your provider is giving you and that may be the problem in the first place as many of the online guide providers have your guide correct while what is on your boxes is often incorrect. If you do not listen to paying customers who actually want an up to date guide then that makes you no different than the cable companies.

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Silver Contributor II
Silver Contributor II
Posts: 342
Registered: ‎02-11-2011

Re: The Guide's Inaccuracies Continue

Message 3 of 21
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Fios 1 continues to list things like ny giants football highlight shows throughout the week plus there are things listed on that channel like sporting events that are not there along with fios 1 news shows not appearing as they should. V-ME channel 474 is also wrong on sundays as there is no wide angle bill moyers show on at 4pm as the guide claims plus the 9pm monday through thursday show is not there at all. It should be a mini-series but instead there is something else listed there. Channel 1583 continues to list programs that are not there but instead what is on there are paid programming shows. At the 7am,8am,10am and countless other moments of the day there are really infomercials there instead of the programs that are listed on the guide. Channel 1549 is often wrong on the weekends where the saturday night 10:30pm show is wrong along with the 1-3am show on monday plus the 8am om sunday. Cnn espanol 1540 has an 11am show that is not listed there correctly but instead it is listed as an 11:15am show when it is a 11am-12pm show 5 days a week. Cnn channel 100 has the wrong programs listed on the weekends plus their 5am-7am on tuesday is listed as 5am-6am while the next show which should be 7am-9am is listed as 6am-9am. Clark howard is not on channel 101 on thursdays at 4pm he is only on weekends and the showbiz tonight show that is listed at 4:10am on thursday is a 1 hour show not a half hour show followed by a mystery crime show. Once again let me remind you that neither 1509, 1548, or 1781 have no schedules at all while every other provider that is out there does have a schedule for those channels. There are no channels to watch on channel 394 or 894 but they are still listed on the guide. I also see that you are going to drop the funimation channel but what is very interesting is that you have the boomerang channel with the same definiton, same content, same language all playing at the same time on channels 258, 1724, 1725. Three channels with the same exact content, defintion and language verizon? That has to be a mistake as you guys are paying for the same exact channel to take up three different channel spots on the guide. Channel 108 abc news now still has a show called what's the buzz wrongly listed as a houston texas travel show when in fact it is a celebrity news show where your guide is pulling that data from a local houston texas affilate not from abc news now. There is also no sd version of mega tv channel 466 so why there is a message there claiming to have an hd version of it when there never was an hd version of it plus there is no longer an sd version of it is a mystery to me. Then there is the matter of the msg sports channel logos which do not match the channels that they are listed for on the guide. Msg 2 channel 79 has an msg logo not the msg 2 logo. Channel 81 msg plus 2 has the msg plus logo. Msg 2 hd channel 579 has the logo that should be on chanel 79 the sd version of it and channel 580 has the msg hd logo when in fact it is msg plus hd.

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,175
Registered: ‎08-05-2008

Re: The Guide's Inaccuracies Continue

Message 4 of 21
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The fact that the Guide has inaccurate data is nothing new to those of us who have had FiOS TV for a while (6+ years in my case). Keep in mind that this Verizon site is very clearly labeled with:

 

"The Verizon Community Forums are where customers help other customers. If you need assistance for specific Verizon account issues, please contact us."

 

If you are addressing your comments to Verizon I think you are wasting your time. The Guide data is provided by a company named FYI television, Inc. in Grand Prairie, TX. They currently still list Verizon as a client on their website, you might want to contact them directly (I did once, I live 20 miles from them, never got any response). 

 

However, if you are going to continue these posts, I strongly suggest you invest a few extra minutes and do some simple formatting: put each error on a separate line preferably separated by a blank line, maybe bullet or number them, etc. I have seen I don't know how many of your posts and I freely admit I have never read a single one, I am just not going to waste my time trying to figure out what channels and content you are referring to buried in those seemingly endless paragraphs.

 

I also suggest you update your profile with your location (city and state, or at least VHO if you don't want people to know what city and state) because the channel assignments are different in different areas of the country.

 

Just a few suggestions....and I do agree with your general premise that the quality of the Guide data is poor and needs to be improved, although it does seem to be somewhat better now than it was a few years ago, at least based on what I see on the channels I watch.

 

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9
Keller, TX 76248

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Silver Contributor II
Silver Contributor II
Posts: 342
Registered: ‎02-11-2011

Re: The Guide's Inaccuracies Continue

Message 5 of 21
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Thanks justin. I too have contacted FYI television where i have spoken to the manager and supervisor directly of the 70 techs whose name is jay where he oversees all of those techs to make sure that  verizon's guide along with a bunch of other companies' guides are up to date where i have been working with FYI for more than six months all by myself to try to get the guide corrected along with them. The office of the CEO of verizon has given me the direct contact information of the techs who are in that department whose job it is to make sure that the guide data is up to date and accurate so it has gotten better much to the benefit of the customer where i have also received a lot of major credits to my account for what i have been doing. They can only do so much though so that is why i try to let the people who read these forums and have contact with that department to please pass on what i mention on here as being an issue on to them so that they can make the necessary changes. Now that the guide has been getting better i would like to think that is in part because of my efforts where i have put verizon in touch with people who work at the actual channels that i have contacted where i have gotten them to send out their latest schedules plus i pointed out to them there was some sort of a disconnect between FYI and verizon where things were not getting corrected even though tickets were being created to point out the issues that do exist. Verizon is currently looking at the software that it uses that is throwing off a lot of the data that is on the guide plus it is also testing out the 1.91 IMG in the lab right now that will be released at some point this year. There are also some other things that they are seeking to incorporate to try to address these issues where it will be to the benefit of the customer but what i will say right now is that i know a lot more than most people about these issues which includes verizon employees who are reading these forums where i would appreciate it if they can pass on the stuff that i mention on here because they are problems that need to be fixed. Some of them have been passing it on while others are not aware of the fact that there are serious issues with the guide that over time have gotten better. My primary focus has been on the spanish channels where at one point about 90% of it was wrong and that is not an exaggeration but it has gotten better but hopefully in time all that i have mentioned on here along with what they are working on will finally correct all of the guide data issues that exist. Other channels on the guide have gotten better too because of all of this as it is now seen as a national issue because they found out that it is not just affecting just a region or two but the entire country. The funny part about it is that i may never end up meeting a lot of the people who are out there who have fios for their tv but they will end up benefiting from my efforts that will result in their guides being a lot more accurate and up to date even if they do not know about the things that i have done.

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Gold Contributor VII
Gold Contributor VII
Posts: 2,325
Registered: ‎08-05-2008

Re: The Guide's Inaccuracies Continue

Message 6 of 21
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mm1 -

 

I have to agree with Justin.  I tried but just can't read through your run on paragraphs with no breaks to divide ideas / specifics.

 

While you probably have some valid points (and yes the guide info has been crap for a long time - subscriber for 5+ years) you will never get the majority of people to even read your posts without some clear formatting.

 

BTW - this actually has nothing to do with 1he 1.9 upgrade - like I said earlier been happening for as long as I can remeber and Verizon just doesn't (or won't) listen and do anything to rectify.

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 102
Registered: ‎08-04-2011

Re: The Guide's Inaccuracies Continue

Message 7 of 21
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@Keyboards wrote:

 

BTW - this actually has nothing to do with 1he 1.9 upgrade - like I said earlier been happening for as long as I can remeber and Verizon just doesn't (or won't) listen and do anything to rectify.


actually based on feedback we reformatted the feeds for sports and popular series programming so the listings are more complete. sometimes some data was getting jammed in the pipes and not making it to the set tops; think we have stopped that from happening.

 

so we are listening.

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Gold Contributor VII
Gold Contributor VII
Posts: 2,325
Registered: ‎08-05-2008

Re: The Guide's Inaccuracies Continue

Message 8 of 21
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@Malcolm_Stanley wrote:

@Keyboards wrote:

 

BTW - this actually has nothing to do with 1he 1.9 upgrade - like I said earlier been happening for as long as I can remeber and Verizon just doesn't (or won't) listen and do anything to rectify.


actually based on feedback we reformatted the feeds for sports and popular series programming so the listings are more complete. sometimes some data was getting jammed in the pipes and not making it to the set tops; think we have stopped that from happening.

 

so we are listening.


Malcolm -

 

I've long since stopped even trying to report guide inaccuracies (spitting in the wind comes to mind as equally useful) and I'm not just talking sporting events. As recently as a few months ago I recorded what was listed as the remake version of The Manchurain Candidate only to find it was actually the 1950's black and white version (an excellent movie which I have seen many times, but not what I thought I was recording). There are many other instances but I can't recall the specifics well enough to detail.

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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Gold Contributor IV
Gold Contributor IV
Posts: 1,258
Registered: ‎09-11-2008

Re: The Guide's Inaccuracies Continue

Message 9 of 21
(3,072 Views)

Malcolm,

 

Yes much improved.   You need to look at NASCAR now.  Next weeks race gives the trivia but it does not say where the race is.

 

Thanks.

 


@Malcolm_Stanley wrote:


@Keyboards wrote:

 

BTW - this actually has nothing to do with 1he 1.9 upgrade - like I said earlier been happening for as long as I can remeber and Verizon just doesn't (or won't) listen and do anything to rectify.


actually based on feedback we reformatted the feeds for sports and popular series programming so the listings are more complete. sometimes some data was getting jammed in the pipes and not making it to the set tops; think we have stopped that from happening.

 

so we are listening.


 

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Silver Contributor III
Silver Contributor III
Posts: 410
Registered: ‎08-06-2008

Re: The Guide's Inaccuracies Continue

Message 10 of 21
(3,053 Views)

Malcolm,

 

Yes, the guide has gotten a little better in the past couple of months but really has a long way to go to get the listings right. For example, when a show is first tagged as "new" and is rerun 3 hours later, the description of the same show is often worded different.  Why?  Top Gear descriptions for the British show on the BBC America and the American show on  the History Ch. often get listed with the America cast when it's the British show.  I could go on and on.

 

We have been told for the last year this is being worked on.  Mistakes are always noticed at lot more because accuracy should be taken for granted, although probably will never be prefect.

 

Please keep working on getting the accuracy right.

 

Thanks

 

johnf2

 


@Malcolm_Stanley wrote:
actually based on feedback we reformatted the feeds for sports and popular series programming so the listings are more complete. sometimes some data was getting jammed in the pipes and not making it to the set tops; think we have stopped that from happening.

 

    so we are listening.




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