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The Guide's Inaccuracies Continue

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nascar
Gold Contributor IV
Gold Contributor IV
Posts: 1,252
Registered: ‎09-11-2008

Re: The Guide's Inaccuracies Continue

Message 11 of 21
(2,028 Views)
Excellent points John.  I know Sports has been worked on but non sports need more attention as well.  Also the point about the description changing is very valid.  Once it is slightly different the program will re-record s the DVR thinks it is not the same episode.  Which it indeed it is. 

 

 


@johnf2 wrote:

 

Malcolm,

 

Yes, the guide has gotten a little better in the past couple of months but really has a long way to go to get the listings right. For example, when a show is first tagged as "new" and is rerun 3 hours later, the description of the same show is often worded different.  Why?  Top Gear descriptions for the British show on the BBC America and the American show on  the History Ch. often get listed with the America cast when it's the British show.  I could go on and on.

 

We have been told for the last year this is being worked on.  Mistakes are always noticed at lot more because accuracy should be taken for granted, although probably will never be prefect.

 

Please keep working on getting the accuracy right.

 

Thanks

 

johnf2

 


@Malcolm_Stanley wrote:
actually based on feedback we reformatted the feeds for sports and popular series programming so the listings are more complete. sometimes some data was getting jammed in the pipes and not making it to the set tops; think we have stopped that from happening.

 

    so we are listening.





 

Malcolm_Stanley
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 101
Registered: ‎08-04-2011

Re: The Guide's Inaccuracies Continue

Message 12 of 21
(2,018 Views)

@nascar wrote:

Malcolm,

 

Yes much improved.   You need to look at NASCAR now.  Next weeks race gives the trivia but it does not say where the race is.

 


 



k, I'll pass that on...

Malcolm_Stanley
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 101
Registered: ‎08-04-2011

Re: The Guide's Inaccuracies Continue

Message 13 of 21
(2,017 Views)

@johnf2 wrote:

 

Please keep working on getting the accuracy right.


we are.

mm1
Silver Contributor II
Silver Contributor II
Posts: 342
Registered: ‎02-11-2011

Re: The Guide's Inaccuracies Continue

Message 14 of 21
(1,995 Views)

Once again verizon there are still major issues that exist with the data that is on the guide where you have a channel like aym sports channel 1535 where nothing on that channel matches. The guide will have one sporting event listed when in fact it is another and i am not talking about the wrong teams being listed on there. I am talking about completely different sporting events from what the guide indicates should be there. Right now what is listed is a race car driving show when in fact it is soccer. When soccer is listed it is volleyball and when basketball should be there it is baseball. Channel 474 has been wrong for a while now where monday through thursday what should be there is a show called malaria but instead what is listed is estellares vme. On sunday on channel 474 at 4pm it really should be a program called mek 8. Abc news now channel 108 continues to have the wrong description for a show called what's the buzz that is on at 1:15pm and on at 7pm that is a show that is about celebrity news not a texas travel show as it claims. The cnn espanol channel 1540 show is not there at 11am as it should be 5 days a week and a lot of the programs that are on channel 1583 throughout the day are paid programming shows not the shows that they claim they are. Channel 1512, 1513, and 1536 often do not match either. 1509, 1548 amd 1781 still have no schedules on there to tape off of where i know that they want people to watch their content but people can not because verizon has yet to put up the schedules even though those channels were added last year. The excuse of verizon just putting up whatever it is that the channel has provided you with is bogus because tv guide, zap 2 it and a bunch of other providers online have your schedule correct. I see that someone has been getting some of the things that i have mentioned on here fixed so if you can continue to do that i along with a lot of other people who are having similar issues with the guide can finally start to enjoy what you have to offer with your fios tv. The fact that you guys have formed a committee where network techs are looking at this issue plus the fact that you are working with the providers while also monitoring what is affecting the network that throws off the data while looking at the software that you use for fios is evidence of the fact that this is a known issue that is being worked on but in the meantime if you could pass on these issues i would appreciate it. These are simple things that you can assist people with as i have been also doing what i can to get things corrected for people but there is only so much that one person can do. The last thing that i want to mention is that channel 12 telemundo's 4pm show is a judge deciding court cases show not a cop show so please correct it.

Hubrisnxs
Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: The Guide's Inaccuracies Continue

Message 15 of 21
(1,916 Views)

are you sending these updates to FYI television who handles Verizon's guide data?

 

Schedule Submissions, Descriptions, Updates
& Additional Promotional Items

tveditor@fyitelevision.com
817.459.1600

Channel Lineup Additions & Changes
lineups@fyitelevision.com
817.701.2174

mm1
Silver Contributor II
Silver Contributor II
Posts: 342
Registered: ‎02-11-2011

Re: The Guide's Inaccuracies Continue

Message 16 of 21
(1,896 Views)

Yes i have Hubrisnxs. The second phone number that you listed is the direct contact number for the person who is the manager at FYI who oversees a team of at least 70 techs where if someone were to call that number it is the number for his office in grand prarie texas where he has made some corrections for me when i have contacted him as he has passed that on to his team. Verizon's guide problems are not just limited to Verizon as AT&T is also having the same issues as i know people who have U-Verse who are having the same exact issues as i am having with the Fios guide because FYI also does the AT&T guide too. Ideally it should be verizon's people in the data management group at FNOC/VNOC in virginia where their team of engineers/techs should be doing this but they are a team that pride themselves on being so secretive that many of verizon's employees who are in the same exact builiding in virginia do not know that they exist. Some do and they can pass a lot of the issues that exist on to that group so i and a lot of other people can actually get what it is that we are paying for where part of that includes an accurate up to date guide. I have spoken to people in that group too even though they do not like to give out their phone numbers i have some of them because they contacted me and told me to contact them anytime but the issues are so profound that one or two people can not correct it all. When these matters are brought to their attention you would think that they would want to fix these problems but as many of them have said to me before there is a lot of red tape involved when it comes to trying to get things like this corrected. I got a hold of both the FYI and Verizon CEOS where they are aware of these problems where i am working with people who are very close to them but as i have said before it is a problem that goes beyond just making a few phone calls or sending out emails. They are aware of these issues and have created a committee to try to get at this issue but the problem with that is that you also have to keep them updated as to what is still an onging issue, new issue or what has been resolved where a lot of customers have pretty much thrown their hands up in the air and have given up or are about to give up so that they can go with another provider since more problems continue to pop up everyday while they have yet to fix many of the issues that currently exist. The guide has gotten better because of my efforts although people would not know that unless they were to read any of the comments about this issue that i have made on here even though for a long time verizon was not even willing to acknowledge it as an issue where network techs who i have spoken to have asked me to keep them updated via the forums about this ongoing problem but that is all predicated on whether some of the verizon employees who read these comments are even aware of that network data group that i mentioned so the issues that are brought to their attention can be passed on to that data group so they can make the corrections that will hopefully not revert back to being issues again like they have in the past and will remain correct on the guide. It's not about perfection, but when you have entire channels that are wrong it is verizon's responsibility to get these problems resolved especially when they take over neighborhoods to become the sole provider to people in those areas.

sangs
Silver Contributor IV
Silver Contributor IV
Posts: 526
Registered: ‎06-24-2010

Re: The Guide's Inaccuracies Continue

Message 17 of 21
(1,888 Views)
mm - I don't mean to sound like a d*** - because I think we all want the guide issues worked out - but your posts need some paragraph spacing. It's hard to get through a 4-inch block of text with no break. Just some constructive criticism. 🙂
Keyboards
Gold Contributor VII
Gold Contributor VII
Posts: 2,323
Registered: ‎08-05-2008

Re: The Guide's Inaccuracies Continue

Message 18 of 21
(1,880 Views)

@sangs wrote:
mm - I don't mean to sound like a d*** - because I think we all want the guide issues worked out - but your posts need some paragraph spacing. It's hard to get through a 4-inch block of text with no break. Just some constructive criticism. 🙂

Don't waste your breath (or typing).  The suggestion to use that ridiculous thing called fromatting has been suggested to mm1 since his/her very first post.  To be honest, I just ignore the posts because they are unreadable.

 

It's possible there is informtaion in the posts that may be useful or of interest, but impossible to make it through.

 

BTW - the guide issues have nothing to do with 1.9, 1.9.1 or any specific version of the guide.  The problem is with FYI - the company that provides VZ with the guide info.

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
AnnJ
Silver Contributor I
Silver Contributor I
Posts: 210
Registered: ‎01-06-2012

Re: The Guide's Inaccuracies Continue

Message 19 of 21
(1,854 Views)

If you do want to read the posts by mm1 (which I found interesting), it's very fast and simple to copy them onto Wordpad, or whatever you use instead, and just break them up randomly into paragraphs.  Very often, one sentence constitutes a paragraph.  It just takes a second, 

nascar
Gold Contributor IV
Gold Contributor IV
Posts: 1,252
Registered: ‎09-11-2008

Re: The Guide's Inaccuracies Continue

Message 20 of 21
(1,841 Views)
I agree with you on the guide data quality and inconsistencies.  I continually complain to contacts I have within Verizon and kept getting promises of improvement.   And to some extent I agree.  But there are problems that need to be addressed.
We all know that Verizon uses and appears to be married to FYI Television.  They provide nice trivia but what good is it if the program is wrong or worse, not even in the guide.  I'd like them to use Tribune Media but that will not happen.  Tribune seems to have more accuracy but less in the trivia.  I'd rather have accuracy than trivia.
I'm willing to help get the guide data correct but not sure how much more you or I can do alone.  We need many more concerned individuals to get involved.  If they really cared.

@mm1 wrote:

Yes i have Hubrisnxs. The second phone number that you listed is the direct contact number for the person who is the manager at FYI who oversees a team of at least 70 techs where if someone were to call that number it is the number for his office in grand prarie texas where he has made some corrections for me when i have contacted him as he has passed that on to his team. Verizon's guide problems are not just limited to Verizon as AT&T is also having the same issues as i know people who have U-Verse who are having the same exact issues as i am having with the Fios guide because FYI also does the AT&T guide too. Ideally it should be verizon's people in the data management group at FNOC/VNOC in virginia where their team of engineers/techs should be doing this but they are a team that pride themselves on being so secretive that many of verizon's employees who are in the same exact builiding in virginia do not know that they exist. Some do and they can pass a lot of the issues that exist on to that group so i and a lot of other people can actually get what it is that we are paying for where part of that includes an accurate up to date guide. I have spoken to people in that group too even though they do not like to give out their phone numbers i have some of them because they contacted me and told me to contact them anytime but the issues are so profound that one or two people can not correct it all. When these matters are brought to their attention you would think that they would want to fix these problems but as many of them have said to me before there is a lot of red tape involved when it comes to trying to get things like this corrected. I got a hold of both the FYI and Verizon CEOS where they are aware of these problems where i am working with people who are very close to them but as i have said before it is a problem that goes beyond just making a few phone calls or sending out emails. They are aware of these issues and have created a committee to try to get at this issue but the problem with that is that you also have to keep them updated as to what is still an onging issue, new issue or what has been resolved where a lot of customers have pretty much thrown their hands up in the air and have given up or are about to give up so that they can go with another provider since more problems continue to pop up everyday while they have yet to fix many of the issues that currently exist. The guide has gotten better because of my efforts although people would not know that unless they were to read any of the comments about this issue that i have made on here even though for a long time verizon was not even willing to acknowledge it as an issue where network techs who i have spoken to have asked me to keep them updated via the forums about this ongoing problem but that is all predicated on whether some of the verizon employees who read these comments are even aware of that network data group that i mentioned so the issues that are brought to their attention can be passed on to that data group so they can make the corrections that will hopefully not revert back to being issues again like they have in the past and will remain correct on the guide. It's not about perfection, but when you have entire channels that are wrong it is verizon's responsibility to get these problems resolved especially when they take over neighborhoods to become the sole provider to people in those areas.


 

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