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$100 Black Friday Gift Card - button not showing up - email link redirects to error page

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Contributor
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Posts: 1
Registered: ‎12-09-2018

Re: $100 Black Friday Gift Card - button not showing up - email link redirects to error page

Message 31 of 154
(1,260 Views)

Great way to entice new customers then leave a horrible taste in their mouth due to a terrible mistake. I have the same issue, spent two hours on the phone and I was told that it's an IT issue. I was specifically told that if they don't fix in within a week, to call back and they'll see what they 'can do'. Not sure what that means? $100 service credit on my bill is the only thing I'd except in exchange.

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Contributor
Contributor
Posts: 1
Registered: ‎12-09-2018

Black Friday Amazon $100 Gift Card

Message 32 of 154
(1,263 Views)

I was told that within 24 hours of installion I would recive my gift card by e-mail. After registering it is going on 5 days! Fios app says you have to wait 60 days now!. THis is not what verizon prosimed. The customer service is awful. I have been transferred from one tech to another. I am fed up. I have been with them for less then a week and I am extremely disappointed! 

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Copper Contributor
Copper Contributor
Posts: 14
Registered: ‎12-06-2018

Re: Black Friday Amazon $100 Gift Card

Message 33 of 154
(1,242 Views)

Same here. I had a CS rep say to follow up with me on Monday and call the promotion together to get to the bottom of this. I will call retentions after if they can't fix this and lose me as a customer. 

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Contributor
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Posts: 2
Registered: ‎12-05-2018

Re: $100 Black Friday Gift Card - button not showing up - email link redirects to error page

Message 34 of 154
(1,177 Views)

You guys need to fix this ASAP. It’s the holiday season. I’m almost certain 75% of us planned to use that gift card for gifts, myself included. I was told I’d get an email 48 hours with the link not 60 got dang days!!

 

Fix it and honor your word Verizon!

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Contributor
Posts: 1
Registered: ‎12-10-2018

black friday $100 amazon gift card missing / can't redeem

Message 35 of 154
(1,157 Views)

I signed up with Verizon FiOS through the Black Friday special.  I am supposed to be able to redeem a $100 amazon gift card 24 hours after installation.  I received an email from Verizon 24 hours after installation confirming that I could now register for the gift card.  The link provided in the email results in an error.  When I sign in to my Verizon account directly, there is no gift card image to click on to complete the registration (as instructed in the email).  How do I proceed to get the $100 amazon gift card?

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Posts: 1
Registered: ‎12-10-2018

Re: $100 Black Friday Gift Card - button not showing up - email link redirects to error page

Message 36 of 154
(1,136 Views)

Same issue as reported by others - got the email 10 days ago that clearly states I can register to redeem the $100 Amazon gift card without waiting further, clicked on the link and logged in to my account. The icon/image described is not available on the site. Called CS, was passed from one agent to another, wasted an 75 minutes with 4 agents (including a 'supervisor') and was eventually told it was an IT issue and given an IT helpdesk number by the 'supervisor'. Called the IT number ans spent another 20 minutes with a tech support guy who at least seemed really keen to help but unfortunately he could not help. Was very apologetically told to contact the rewards center and give the number to call. I haven't called yet because I have wated enough time already and knowing Verizon, my problem will remain unresolved.

I feel I can better use that time to timea complaint with a consumer protection agency instead.

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Contributor
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Posts: 2
Registered: ‎12-04-2018

Re: $100 Black Friday Gift Card - button not showing up - email link redirects to error page

Message 37 of 154
(1,140 Views)

Same for me... had my fios installed well over a week ago. Finally got the link to get my reward but now it says I have to wait 60 days. Ridiculous. Deal said 24-48 hours after installation not 2 MONTHS! I want my $100 gift card and a bill credit for wasting hours of my time on the phone with customer service.

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Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎12-04-2018

Re: $100 Black Friday Gift Card - button not showing up - email link redirects to error page

Message 38 of 154
(1,095 Views)

Sydder, agreed and did so already.

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Contributor
Contributor
Posts: 2
Registered: ‎12-10-2018

Re: $100 Black Friday Gift Card - button not showing up - email link redirects to error page

Message 39 of 154
(1,082 Views)

At least some of you have been able to register. My account does not even show the Amazon Gift Card image they are telling me to click on.

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Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎12-05-2018

Re: NotaGoodStart

Message 40 of 154
(1,021 Views)

It is now 192 hours since installation and I am still not able to register for my $100 Amazon Gift Card!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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