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2 Accounts, Can't See New Account Online

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Contributor
Contributor
Posts: 1
Registered: ‎03-11-2012

2 Accounts, Can't See New Account Online

Message 1 of 2
(431 Views)

I had an old DSL account and when I moved I got a new FIOS account.  My verizon email address stayed with the old DSL account.  I want my new FIOS account to point to my existing verizon email address.  I called about 2 months ago and spoke with someone on the technical side and he said it would take a billing cycle to reset itself.  It's now been two billing cycles and I cannot see my FIOS account online.  I really want to see it since my latest bill announcement that I did get via email seems quite high.  Can anyone help me with this?

 

Thank you.

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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,220
Registered: ‎02-24-2011

Re: 2 Accounts, Can't See New Account Online

Message 2 of 2
(411 Views)

We would be glad to take care of this for you. I have sent you a private message to get more information.

Anthony_VZ

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