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2 Accounts - Told Resolved & then ISSUE COMES BACK

2 Accounts - Told Resolved & then ISSUE COMES BACK

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Contributor diorios2
Contributor
Posts: 1
Registered: ‎12-14-2017
Message 1 of 2
(485 Views)

I have been having an issue with a charge showing up but then not on my online account or when a customer service agent looks into things. After calling and speaking with someone AT LEAST 7 DIFFERENT TIMES, the issue IS STILL NOT RESOLVED. Finally about 3 calls in we found that there were 2 accounts (1 that wouldn't show up right away) and that was the (said to be) issue. Everytime I get off the phone I am told it is resolved I won't have to deal with the problem anymore, but this is yet to be true, and it's extremely frustrating. I am now into collections and it's ridiculous because I have been so diligently on this issue that isn't even my fault! It is ridiculous and I'm so frustrated - I JUST NEED THIS TO BE SOLVED. Any suggestions are greatly appreciated.

1 REPLY 1
Moderator Moderator
Moderator
Posts: 297
Registered: ‎02-13-2017
Message 2 of 2
(462 Views)

Hi diorios2,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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