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250$ GIFT CARD LIE

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Contributor
Contributor
Posts: 3
Registered: ‎09-25-2017

250$ GIFT CARD LIE

Message 1 of 3
(762 Views)

I WAS TOLD WHEN I GOT FIOS I COULD USE THE GIFT CARD TO PAY MY FIOS BILL AND OR USE IT ON VERIZON PRODUCTS AND SERVICES,APPARENTLY ONLY FOR VERIZON WIRELESS ONLY!! WHATS THE DEAL VERIZON,I LESFT VERIZON WIRELESS AFTER 20 YEARS OF SERVICE FOR THESE PROBLEMS AND IVE BEEN LIED TO AGAIN,I GUESS I WILL HAVE TO DUMP VERIZON COMEPLETELY,I REALLY WANT THIS TO WORK,WAS GONNA USE THIS TO PAY MY FIOS BILL WITH IT WHICH I WAS TOLD I COULD.YOU GUYS JUST GOT ME BACK,DOES ANYONE WANT TO STEP IN FROM VERIZON AND TAKE CARE OF THIS ??

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Employee Employee
Employee
Posts: 3,192
Registered: ‎04-10-2013

Re: 250$ GIFT CARD LIE

Message 2 of 3
(752 Views)

PAINTBALLER, 

 

We do apologize for any inconvenience.  Please contact our promotions department to see what options are available at 1-866-818-0295  

 

~Verizon support

 
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Moderator Moderator
Moderator
Posts: 9,886
Registered: ‎03-18-2013

Re: 250$ GIFT CARD LIE

Message 3 of 3
(748 Views)

Hi PAINTBALLER,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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