×

Switch Account

$250 card

Reply
Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎11-09-2017

$250 card

Message 1 of 2
(308 Views)

Hi,

When I signed up for Fios, I had some major customer service issues and they offered me a $250 giftcard that they said I could use towards my Fios bill.

 

When the giftcard came, it was to Verizon Wireless.  I do not have Verizon Wireless.  

 

I can't even use it to buy a phone at Verizon Wireless because you need a wireless account to buy a phone.  

 

I'd like to use the giftcard to pay my Fios bill as promised on the phone.  

1 REPLY 1
Highlighted
Moderator Moderator
Moderator
Posts: 9,893
Registered: ‎03-18-2013

Re: $250 card

Message 2 of 2
(283 Views)

Hi rushi,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.