I've been a Verizon Fios customer for almost 2 years now, I was supposed to move on April 4th, long story short move was cancelled due to reasons beyond my control. I had already had my services ready to be setup today April 8th at my new place. My services at my address were disconnected on April 4th so I called immediately to have them turned back on. I was told I'd have to wait until my move order cancelled in the system, which I was told would be today. I was told to call back today and then my services would be restored in 24-48 hours. So, I called this morning and I'm now being told I have to pay a $250 deposit.
What gives, I've been a customer for almost 2 years already, my account was not past due and I had no balance. In fact I just paid my bill 4 days before I was supposed to be moving.