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$250 deposit to add FiOS TV?

$250 deposit to add FiOS TV?

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Copper Contributor No-Max
Copper Contributor
Posts: 21
Registered: ‎11-10-2010
Message 1 of 15
(17,306 Views)

So I went to add FiOS TV to my existing FiOS Internet and Phone this evening and discovered that Verizon wants to charge me a $250 deposit to add TV.  I am curious if this happens to everyone - my credit history is excellent - never been late paying Verizon, so I'm not sure why I am being charged this large sum.

 

Does everyone get charged a $250 deposit?

 

Thanks

14 REPLIES 14
Copper Contributor xmnj
Copper Contributor
Posts: 43
Registered: ‎09-08-2010
Message 2 of 15
(17,267 Views)

I'm a fairly new customer, and did not have to pay a deposit.  I would call to find out why they are charging you a deposit.

Bronze Contributor II
Bronze Contributor II
Posts: 279
Registered: ‎08-07-2010
Message 3 of 15
(17,250 Views)

 


@No-Max wrote:

So I went to add FiOS TV to my existing FiOS Internet and Phone this evening and discovered that Verizon wants to charge me a $250 deposit to add TV.  I am curious if this happens to everyone - my credit history is excellent - never been late paying Verizon, so I'm not sure why I am being charged this large sum.

 

Does everyone get charged a $250 deposit?

 

Thanks


    It happened to a relative of ours also. They said it was due to the package they selected???

 

Copper Contributor MatthewH12
Copper Contributor
Posts: 44
Registered: ‎05-21-2010
Message 4 of 15
(17,236 Views)

Verizon told us the same thing, and when we asked about it, the sales rep spoke to a manager in the billing department, neither could figure out WHY the system wanted the deposit, so the billing manager overrode it and waived the fee. Having been a fios internet/phone customer for over 5 years we felt it a bit ridiculous, hence we pushed the issue.

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Copper Contributor No-Max
Copper Contributor
Posts: 21
Registered: ‎11-10-2010
Message 5 of 15
(17,194 Views)
It must have been a glitch in the system. I tried to add the service again today and it didn't ask me for a deposit - so I went with it.
Sad thing is the chat rep last night told me that everyone is now charged a deposit because the equipment is very expensive. She tried to convince me to go ahead with the order and the deposit.
Why is customer service so clueless?
Contributor patrick44
Contributor
Posts: 5
Registered: ‎11-13-2010
Message 6 of 15
(17,135 Views)

You may want to ask for the "policy" in writing. I would question the deposit.  Could be a discriminatory.   Ask specifically why you and where it is written that you are required to pay this "deposit".

Contributor gairik
Contributor
Posts: 3
Registered: ‎10-21-2011
Message 7 of 15
(14,884 Views)

We also had to pay $250 deposit as we were new in USA and didn't have a credit history. We disconnected the service after 7 months (we had a 6 months agreement) as in the new location FIOS service was not there). We returned all equipments, paid final bill but no refund yet. Its been more than 4 months we're waiting for refund. While we call customer service they just keep transferring and after about an average of 45-50 mins waiting sometimes we hear its 'non-refundable', sometimes ' we'll research and let you know' and sometimes 'it might take upto 12 months'. Seems they have only built the process of collecting the deposit but no process yet to refund them. Really getting frustrated.

Moderator Moderator
Moderator
Posts: 2,740
Registered: ‎09-10-2008
Message 8 of 15
(14,882 Views)

gairik,

 

I'm sorry to hear about your issue regarding your expected refund. The Verizon Forums is a peer-to-peer support channel in which users help other users. Because your issue appears to need account specific assistance from Verizon, I've copied your message to an employee monitored board, where a Verizon representative can assist you. You will be contacted by email, private message in the Forums and/or the billing telephone number on your Verizon account as soon as possible.

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Bronze Contributor I
Bronze Contributor I
Posts: 112
Registered: ‎10-14-2011
Message 9 of 15
(14,854 Views)

I never heard of that.  I had Verizon DSL before switching to Fios and I wasn't charged a $250 deposit to switch over to Fios.

 

Contributor gairik
Contributor
Posts: 3
Registered: ‎10-21-2011
Message 10 of 15
(14,848 Views)

Thank you KaLin! We've received a private message from an employee and have followed the steps as mentioned in the message.

Hope the issues will get fixed soon.

We'll definitely let you know if we get the refund back.

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