$250 gift card

[toniawatts]

I started my service in February. And I didnt recieve my card in May. So I called customer service and the rep was completely confused to the gift card process and reset it so I would recieve it a month late. And its completely unfair because nowhere did they tell you payment arrangements are considered late! So this month my card has yet to come out of the pending state and they have yet to make up for the payment arrangement miscommunication. Im completely unsatisfied with fios. Im considering using my gift card to cancel my services of they cant make up for it being so late!

[LawrenceC]

Hi toniawatts,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

[Verizon_Support]

We did not hear back from you on your Private Support case. We hope you were able to find resolution to your issue.

If you require further assistance, feel free to make a new post, and we can be sure to look into your issue. As always, we're available for support around the clock.

Thank you,

Anthony