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30 day trial of Verizon FIOS

30 day trial of Verizon FIOS

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Copper Contributor
Copper Contributor
Posts: 14
Registered: ‎01-25-2012
Message 1 of 4
(8,967 Views)

Does Verizon FIOS have a 30 day trial period to make sure you are happy with their service? If so what happens if you are not happy with their service after 3 weeks? Do you still get billed even after you return their equipment before the 30 days are up?

3 REPLIES 3
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Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎02-19-2012
Message 2 of 4
(8,964 Views)
I'm in day 3 of my two month trial and am canceling tomorrow. The product is great but customer sucks. I've been lied to repeatedly and I still don't have my movie package.

I dont know how accurate this is but a friend told me that Verizon will expect YOU incurr the cost of shipping their equipment back to them.
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Copper Contributor
Copper Contributor
Posts: 14
Registered: ‎01-25-2012
Message 3 of 4
(8,946 Views)

You can also return it to your local Verizon FIOS store. Here's a link to locations in your area:

http://www22.verizon.com/ResidentialHelp/FiOSTV/General+Support/Account+Issues/QuestionsOne/129064.h...

  How did you get confirmation that you had a 60 day trial period?

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Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎02-19-2012
Message 4 of 4
(8,940 Views)
Thanks for the information on where I can return the equipment. I think I was on the website and saw it. I know te order confirmation I received in the mail prior to the install state 60 days free. I haven't had FIOS service for a full week and I'm canceling tomorrow.
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