Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

30 days with limited service from Fios and all I get is an offer of $14 credit?

Reply
rcdpsu
Contributor
Contributor
Posts: 2
Registered: ‎06-20-2013

30 days with limited service from Fios and all I get is an offer of $14 credit?

Message 1 of 5
(910 Views)

Who at Verizon will actually do something for me?

How is it possible that I spend $272 a month for service, and when I get limited service for over a month, I am offered a $14 credit.

I should sign up with Comcast.

This is ridiculous

4 REPLIES 4
ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: 30 days with limited service from Fios and all I get is an offer of $14 credit?

Message 2 of 5
(905 Views)

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

 

UnHappyMe
Contributor
Contributor
Posts: 1
Registered: ‎06-22-2013

Re: 30 days with limited service from Fios and all I get is an offer of $14 credit?

Message 3 of 5
(832 Views)

Having a similar issue...I fell behind on payment and set up a payment arrangement...yet I havent had my complete HD service for about a month.I think its their way of bullying. So Im suppose to pay a bill next moth for services I dont even receive???  Watching SD channels,but being charged for HD...AND ITS HAPPENED BEFORE.Time to see what Comcast has to offer,before I break my pockets to pay for incomplete service

ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: 30 days with limited service from Fios and all I get is an offer of $14 credit?

Message 4 of 5
(828 Views)

Hello UnhappyMe

 

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your issue. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

Verizon_Support
Employee Employee
Employee
Posts: 3,200
Registered: ‎04-10-2013

Re: 30 days with limited service from Fios and all I get is an offer of $14 credit?

Message 5 of 5
(747 Views)

Good afternoon rcdpsu,

 

We didn't hear back from you regarding your private support case and we are closing it due to no reply. Please let us know if you still need assistance.

 

Thanks and  have a great weekend,

-Rachel

 

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.