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$300 Pre-paid Visa

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lizzyblonde
Contributor
Contributor
Posts: 1
Registered: ‎02-10-2020

$300 Pre-paid Visa

Message 1 of 2
(408 Views)

This is ridiculous. After reading the forum I now see that I was scammed as well. I received the email to register for it with instructions on how to do so on the myverizon site but there is no "reward card image" as described.  I chatted with an online rep who directed me to the Rewards department which was a de-activated phone number. Now I'm sitting on hold for the last 40 minutes waiting to speak to an actual representative.

 

I am going to cancel and go back to Xfinity .. ridiculous!  I was warned about the customer service when I signed up but seriously, they just lied!

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LawrenceC
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Posts: 10,503
Registered: ‎03-18-2013

Re: $300 Pre-paid Visa

Message 2 of 2
(399 Views)

Hi lizzyblonde,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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