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$300 pre paid gift card misleading advertising

$300 pre paid gift card misleading advertising

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Contributor Mariaperez22
Contributor
Posts: 7
Registered: ‎08-05-2019
Message 1 of 3
(193 Views)

I signed my contract with them expecting to receive my $300 gift card that they advertise on the website and tv and after signing the contract and wait 31 days they say that I don’t have the promotion on my order so I won’t be able to receive the gift card. I have talked with more than 5 representatives and 2 supervisors and they don’t seem to be willing to help! They just said that I received a DVR promotion for 2 years when that’s not why I signed the 2 years contract for. I requested to canceled the contract but they said that i have to pay $350 in order to cancel it. I can see that I am not the first one having this problem with them. Someone has to do something with them. I am not going to stop until I get a solution . 

2 REPLIES 2
Moderator Moderator
Moderator
Posts: 8,625
Registered: ‎03-18-2013
Message 2 of 3
(178 Views)

Hi Mariaperez22,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

Contributor Mariaperez22
Contributor
Posts: 7
Registered: ‎08-05-2019
Message 3 of 3
(124 Views)

This people is a fraud they make you sign a contract for 2 years making you believe that you apply for $300 prepaid gift card and then they say that you don’t have the promotion  and they just make you feel the most stupid person in the world. This is wrong and is very sad that a company lies in your face and pretend that they are right! I am done with verizon forever and I am going to make everything that is on my hands to cancel this service with this scammers!!!!!

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