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3rd Day with no service - total frustration

3rd Day with no service - total frustration

Posts: 2
Registered: ‎09-24-2014

3rd Day with no service - total frustration

Message 1 of 2

We are entering our 3rd day with no landline phone here in our small town in the Berkshires of Massachusetts. We live in a area with no cell reception and no decent high speed internet. We contacted Verizon by phone yesterday, they said a cable was cut. Very frustrated any time we have to use the Verizon website to find out information. Support treats every event like this as an isolated event that the customer may have caused. Verizon should be acting like they want to keep our $80 a month coming in, instead of treating us so poorly.

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Posts: 6,232
Registered: ‎04-29-2009

Re: 3rd Day with no service - total frustration

Message 2 of 2

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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