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$50 fios sign-up rewards card never received

$50 fios sign-up rewards card never received

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Contributor AG2
Contributor
Posts: 1
Registered: ‎12-02-2019
Message 1 of 2
(128 Views)

I signed up for fios in April this year and was told that a $50 rewards card would be mailed to me home address after 60 days. I waited for the time and when nothing happened, I called fios, who redirected me to the company that handles the cards. I confirmed my mailing address with them and was told to wait another 60 days. Sure. 60 days passed and still nothing! I repeated the whole process again, and still nothing! It has now been 8 months and still no rewards card. Something is really off here. Wish fios can take care of this without annoying their customers.

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Moderator Moderator
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Posts: 9,141
Registered: ‎03-18-2013
Message 2 of 2
(114 Views)

Hi AG2,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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