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A Horror Story!

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Lenore411
Contributor
Contributor
Posts: 4
Registered: ‎08-19-2013

A Horror Story!

Message 1 of 9
(2,174 Views)

It's way too early for Halloween Horror stories, but hang tight...

 

So one month ago my son and I were in the homeless shelter.  I arrived July 17th, and found it would cost a whopping 1,100 a month.  Apparently I'm too rich to be poor, but too poor to be rich.  Come July July 19th I looked at a studio which was total crap.  But luckily there was an apartment as well so I grabbed it.  It meant selling my beloved car, but I had my own place!  The landlord said that the tenants used Verizon.  So I made a call, and received a quote of $79.99/month, JUST for internet.  YIKES! 

 

However, I study online for college and watch Netflix and Hulu so made another call shortly after.  This guy said it'd be 49.99/month, $60 to install, paid over 3 months, and I had to be on autopay since I only had internet.  Great, that's doable so I spent about 30 minutes signing up.

 

I moved in, and was ready for my first weekend home alone EVER.  And Verizon never showed up.  So I called and it was a hassle getting that promised 49.99.  But the customer service rep was very nice, and not only promised that price, but took $20 off the first month's installation.  She told me I'd receive an email but the price in it was wrong don't mind it would take time to process, and also said I had to do autopay.  Great everything seemed settled.

 

Imagine my shock when I received a bill for $108!!  I was charged $79.99 for JUST internet PLUS the first month's activation fee that I should've had off.  I promptly called, and after 20 minutes was told I'd have to speak to the rep that promised me the 49.99.  Come Wednesday no word.  I called, said I’d get a call back.  Never did.  Called again, and by then I was exasperated.  I kept hearing that this price didn't exist; others said it was online only.  I had one rep cooly say "Did you recieve a confirmation email with the price?"  Well yes but I was told to ignore it!  I did get a bit mouth with a supervisor, and she promptly said "I'm not helping you, the price is $79.99 and I'm not changing it."  Hey at least I only got upset with one person!  I said I just wanted to know that the 108 wouldn't be taken out.  I finally spoke to billing who issued credits and swore everything was settled, I would not have 108 taken out.

 

Brace yourselves, it gets worse.  108 was taken out, and a rep nonchalantly said that nothing could be done until it hit my account and the credit would take 3 days.  Well I'm tired of I'm sorry.  I'm a single mother and budget down to the pennies.  I'm sorry doesn't put food on the table; it doesn't buy my migraine medicine.  I'm sorry doesn't save me from a heart attack!  I had to rush to the bank to allow overdraft, and they are allowing one bill to go through.  I’m taking a chance and keeping my Netflix, hoping that goes through before the one that will overdraw my account.  Because honestly why should I go without when this isn't my fault? 

 

The original rep called Thursday, promised to call Friday.  She is very polite and helpful, but it's Monday and no word back yet.  Adding total insult to injury is commercials advertising triple play for $79.99 (what I was charged JUST for internet) plus a $300 gift card, as long as you sign up for 2 years.  Well not everyone has a way to sign up for internet. It is completely dishonest to not tell potential customers about online special prices, and price gouge those who sign up over the phone.  It's also insane that for some reason all the reps don't have access to the same numbers.

 

And so, that is my insanely scary too early for Halloween horror story.   Despite all this I'm willing to remain a customer.  I have no idea who else would come in, when, or how good the internet would be.  I don't even know where it would be installed.  I start school again soon.  And honestly, I'm exhausted.  I'm tired of hassle.  However, I'm not giving up this figh, even if I don't have the minutes on my phone to keep fighting it.  I want to be taken off Autopsy.  I want the price I was promised, although if there is something cheaper and better I think I should be given it.  And I don't think I should be responsible for the rest of the installation fee.  I've been a customer for THREE WEEKS.  This is insane, ridiculous, and wrong.

8 REPLIES 8
LawrenceC
Moderator Moderator
Moderator
Posts: 10,945
Registered: ‎03-18-2013

Re: A Horror Story!

Message 2 of 9
(2,148 Views)

Hi Lenore411,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

Verizon_Support
Employee Employee
Employee
Posts: 3,208
Registered: ‎04-10-2013

Re: A Horror Story!

Message 3 of 9
(1,995 Views)

Good morning Lenore411,

 

We were able to get the billing specialists in contact with you to resolve your issue once and for all. Sorry for all of the inconvenience. We are closing your private support case with a resolution. Please let us know if you have any further questions, comments, or concerns.

 

Thank you,

 

Rachel_VZ

jdm5lughatch
Contributor
Contributor
Posts: 3
Registered: ‎09-04-2013

Re: A Horror Story!

Message 4 of 9
(1,911 Views)

I can only hope that you cut, ran,  and never looked back. Seriously! It only gets worse from here on out trust me I've be dealing with these {word filter avoidance} for 5 years. It will never ever get better. If they promise something it will never happen. They sure do love to make empty promises though.

 

 

 

AlienK
Copper Contributor
Copper Contributor
Posts: 22
Registered: ‎08-28-2013

Re: A Horror Story!

Message 5 of 9
(1,872 Views)

Lenore411,

 

   Here is a cheaper way, i.e. get a landline phone/high speed internet bundle for $39.99 from Verizon. Good luck.

mla123
Contributor
Contributor
Posts: 2
Registered: ‎08-04-2017

Re: A Horror Story!

Message 6 of 9
(1,126 Views)

Here's my horror story, and why I plan to switch to leave verizon as soon as possible..

 

On June 14th, an inept and incredibly rude Verizon technician came to install service in my new home.  He insisted that the equipment that was already set up in the garage had to be placed in my living room, drilled a hole from my outside brickwall inside to my dining room, then stapled 42 holes in my moldings to snake wires into my living room.  He spent half the day outside in my driveway making personal calls and then declared he was done.  He left the house even though most of the phone jacks and coaxal connections throughout the house which were operational in the past NOT WORKING AT ALL- this includes the phone jack to the Alarm System.  The next day my alarm system technician informed me the system was working. I had to call Verizon to get a tech to come over. When he arrived he was dumbfounded by what he had found.  He spent a day redoing everything the first guy did, but, of course, could not take all the holes back in my walls.  I sent Verizon a letter about this which they completely ignored for 6 weeks. I finally called and they are now insisting that they can't take my word for what happened, they won't ask Mark (the second guy who knew what he was doing) and they won't look at my pictures unless a technician actually comes again to my house to assess the damage---even though I told them that I could not live with a hole in my wall for over a month and have already had to incur the expense of addressing it.. They want me to kill yet a work day for this aggravation.  They don't care about inconveniencing me or making amends as soon as possible. I can't wait for the year to end so I can stop giving this company my money.  This is just the second month with them and all I have experienced is damage to my walls and my mental health.  I hope people see this post and avoid this company. I wish I had listened to my brother in law when he warned me about verizon.

 

mla123
Contributor
Contributor
Posts: 2
Registered: ‎08-04-2017

Re: A Horror Story!

Message 7 of 9
(1,125 Views)

oh, i forgot the cherry on top.  when the first guy told me he was ready to leave, he asked if he could use the bathroom.  After he left, I went into the bathroom and found urine splashed all over the place.  He treated my home like a subway station restroom.  AGain.... I can't wait to not be their customer.

GaryDM
Moderator Moderator
Moderator
Posts: 2,173
Registered: ‎07-06-2016

Re: A Horror Story!

Message 8 of 9
(1,105 Views)

In order to keep discussion on the community current, this topic has been closed to new replies. If you have a similar question or issue that you wish to discuss, then please feel free to post a new message on the board that best matches the subject of your message. Thanks!

LawrenceC
Moderator Moderator
Moderator
Posts: 10,945
Registered: ‎03-18-2013

Re: A Horror Story!

Message 9 of 9
(1,057 Views)

Hi mla123,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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