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Account Credit-Request Refund

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richardd
Contributor
Contributor
Posts: 1
Registered: ‎08-01-2016

Account Credit-Request Refund

Message 1 of 2
(1,144 Views)

Hello,

I cancelled my service on 5/4/16 and have a credit on my account of $163.80. I have made numerous phone calls to Verizon to request a refund check be sent to me, but so far, I have not received anything. I would like my refund check. Thank you.

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LawrenceC
Moderator Moderator
Moderator
Posts: 10,703
Registered: ‎03-18-2013

Re: Account Credit-Request Refund

Message 2 of 2
(1,100 Views)

Hi richardd,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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