When I moved to a new address, my "autopay" was canceled/turned-off without notice, so when I logged in, it said I had a past-due balance. I do not want this to count against me, nor get submitted and impact any credit. I just want the "past due" removed from my account to ensure that it isn't held against me.
I made a one-time payment to fix this.
Secondly, my bill does not include the discounts for starting new double-play service. I was supposed to get my 12 and 24 month credits back. If that was an "inaccuracy" when signing up, I want them added back.
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