I am a very disappointed and frustrated with your company and how they handle their mistakes. Let me explain. I had an internet account with Verizon for several years. I never had a problem transferring my service when I moved. But, when I moved back in 2011 I had my account temporarily suspended or put on "vacation" because I was moving into a temporary location while looking for a home. I paid the "vacation" fee for 3 months and then when I moved into my new home, called to have that service activated there. I called verizon, spoke to a rep, and had service started at my new home. I had no issues getting this done and was a happy customer and paid my bill on time every month. Well, unbeknown to me, the rep DID NOT restart my existing service at my new home, he instead started a new service and the service I had been paying "vacation" fees for restarted at my OLD residence. I unknowingly was getting billed for this and apparently getting bills sent to my OLD address while I had an account at my NEW address and was paying that bill monthly. Well, 8 MONTHS goes by and my OLD account was closed due to no payments being made and 2 MONTHS later was put into collections when i was FINALLY NOTIFIED of what was going on.
Since then, I have fought with 3 collections agencies and I just found on this Friday that my account had been sent to a FOURTH agency! This is absurd and has become a huge inconvenience to me! I spoke to the supervisor in the Financial Services department who told me that Verizon has no way to contact the debt collection agency and that all disputes and accounts in collection go through a 3rd party liaison company. I have disputed these charges for almost 2 years now and this "account" in collections has ruined my credit! It is unacceptable that a multi-billion dollar company has no way to pull up my so-called "account" in collections and help me resolve this issue.
I find it very hard to believe that this company has no way to see this account let alone be able to contact the agency that they sold it to!
I really hope that someone contacts me very soon, because at this point, I am out of options, and frustrated beyond belief that I am some how responsible for something that I had no control over. It was Verizon's fault that my active account was no re-activated and that I was not notified sooner that a new account was opened and the account I had was re-actived.
Sincerely,
A very Disgruntled former customer
