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Account trouble need help

Account trouble need help

Contributor HannibalHurcos
Posts: 1
Registered: ‎09-09-2019
Message 1 of 2

Hi so I'm a residential customer and I can't get on my account. Its also presenting me two different accounts to me the one on my bill is different from the one on my fios app and it keeps saying I'm disconnected on the fios app one when I paid my bill and made a payment arrangement on my current bill please help

Moderator Moderator
Posts: 8,727
Registered: ‎03-18-2013
Message 2 of 2

Hi HannibalHurcos,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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