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Activation Fee Charged

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kyanialoha
Contributor
Contributor
Posts: 1
Registered: ‎02-11-2015

Activation Fee Charged

Message 1 of 2
(536 Views)

I recently added FIOS TV to my FIOS internet service and was charged a 69.99 TV activation fee which should have been waived when I enrolled for the new package online. 

 

Prior to having my service installed, I called repeatedly for different reasons and was never advised of this fee.

 

I called Customer Service but they could not wave the fee and asked me to fax them a copy of the offer when I enrolled...which I don't know if I have. 

 

I did not see this charge on the projected bill either. 

 

I do not think this is fair and should have it reversed.

 

 

 

1 REPLY 1
ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Activation Fee Charged

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(520 Views)

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.

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