I recently added FIOS TV to my FIOS internet service and was charged a 69.99 TV activation fee which should have been waived when I enrolled for the new package online.
Prior to having my service installed, I called repeatedly for different reasons and was never advised of this fee.
I called Customer Service but they could not wave the fee and asked me to fax them a copy of the offer when I enrolled...which I don't know if I have.
I did not see this charge on the projected bill either.
I do not think this is fair and should have it reversed.
Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.