All links on DSL My Account page>My Plan do not work
cjayinsc
Newbie

There are 2 ways to review or renew your DSL plan options from the My Account page.  Both of these links send you to http://www.verizon.net/renew, which comes up with a page not found error.  

Please fix this link - it has been broken since February 6th.  

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Re: All links on DSL My Account page>My Plan do not work
Jaime_Lee
Specialist - Level 3

I just referred this issue to the appropriate website specialists to get it fixed!

Thank you for letting us know! 

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Re: All links on DSL My Account page>My Plan do not work
patenteux
Newbie
15 days later and they're still not working. I tried 3 different browsers and someone else's computer just in case. It's definitely broken. It must be costing Verizon a ton of money as customers can't sign up for anything. This is asinine. This is the message I get every time: PAGE NOT FOUND The Page you requested cannot be found. Please click on any of the items listed below. Already a Verizon Internet Customer? * • Verizon Central * • Email & More * • Support * • My Account * • Entertainment * • Newsroom * • Safety & Security * • Shop Not a Verizon Customer? Learn More * • High Speed Internet for Home * • High Speed Internet for Business * • Verizon Wireless * • FiOS for Home * • FiOS for Business Still can't find what you are looking for? Use the Search bar above for more help.
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Re: All links on DSL My Account page>My Plan do not work
dslr595148
Community Leader
Community Leader

Where are you ?

The first things, that I see (after I log-in as need be) are:

Overview, My Bill, My Services, My Profile, Customer Service, and Newsroom.

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Re: All links on DSL My Account page>My Plan do not work
patenteux
Newbie
The "page not found" problem is now gone, but Verizon's web site is still broken! After loging in, I go to the "My Account" tab. When I click "You might be eligible for an upgrade. Please click here to check" I'm asked to login again and again and eventually I'm returned to the "My Account" tab again. Repeat. It's an infinite LOOP. This is absurd.
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Re: All links on DSL My Account page>My Plan do not work
VZ_Kevin
Contributor - Level 2

The url:

http://www.verizon.net/renew

is now functioning again.  

Feel free to update your plans online.

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Re: All links on DSL My Account page>My Plan do not work
patenteux2
Newbie

Almost.  Now I get to a page that says "Customize Your Services" and below:

 "

Your High Speed Internet Plan

Get more speed and/or change your plan type.  
Select Plan 1st Month Price

"

And then nothing. zilch. nada.  There are no options to select.  I still can't renew my plan.

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Re: All links on DSL My Account page>My Plan do not work
patenteux2
Newbie

And, it doesn't matter which browser on which OS I use, I tried several. 

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