Same thing happened to me. I cancelled on 6/26/13 and it is now 10/01/13 and I still keep getting final bills, and second final bill and than third final bill. Someone needs to explain Verizon what word "final" means.
More than 3 month after cancelling and I still have not received my $100+ refund. Talked to Verizon 7 times, each time asking to change my address where bills and hopefully someday check will be send and still old address appears on my mail (it gets forwarded to new address). Can't change address online, the page to change it is stuck on temporary outage message:
We're sorry.We are experiencing a temporary problem and can't continue your order at this time.Please try again later.Or, if you need immediate assistance, you can call your Verizon local business office. I moved from rental house to new house and community I am in doesn't have Verizon FIOS, but I asked local office if they will be installing in near future and even was going to talk to neighbors to get switch over to FIOS so service gets installed faster. Local office told me that it will be next year, but with this kind of service and speed in returning my money, I don't think I want to be a Verizon customer anymore.
When called to billing department, they told me that once you cancel your service, your account is switched to a different department, meaning you only get good treatment as long as you are current customer.
