×

Switch Account

Amazon Gift Card

Reply
Contributor jtyb2017
Contributor
Posts: 1
Registered: ‎02-04-2019
Message 1 of 2
(286 Views)

We signed up for the deal with the $100 dollar amazon gift card if you set up service before 12/31. We had an appointment set up, and then Verizon canceled the appointment because there was not enough people that day and pushed it up to 1/4. We talked to a rep that same day and they said it should be fine we'll still get the card and I'm sure they just wanted us off the phone. I talked to a CS rep now to find out that isn't the case and we aren't getting the card and there's nothing that can be done to make up for that. Why are we being penalized for something that was entirely 100% not our fault? Terrible way to start off new service.

1 REPLY 1
Highlighted
Moderator Moderator
Moderator
Posts: 9,130
Registered: ‎03-18-2013
Message 2 of 2
(281 Views)

Hi jtyb2017,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.