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Amazon Prime/Echo promo - Redeem link not there

Amazon Prime/Echo promo - Redeem link not there

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Contributor Pickman
Contributor
Posts: 2
Registered: ‎12-26-2018
Message 1 of 8
(1,376 Views)

Hello:
I received the email with subject "It's time to redeem your Holiday Bonus from Verizon".  I followed the instructions, which tells me to click on the "Redeem Amazon Offer" link.  This link is not showing.  I tried multiple different browsers, copied/pasted the link, etc.  I still cannot find the link.  I chatted with Support and nobody seems to be able to assist.  Please help



Thanks.

7 REPLIES 7
Contributor goalieman39
Contributor
Posts: 1
Registered: ‎12-27-2018
Message 2 of 8
(1,308 Views)

I am having problems as well. Have had no luck with the chat. I have talked to the Rewards department, the promotions department, and customer service. They issued me a new email with a link, but again does the same thing. Takes me into my verizon where there is nothing to download or redeem... I am at a loss

Contributor mdBennet
Contributor
Posts: 4
Registered: ‎12-27-2018
Message 3 of 8
(1,300 Views)

I've done the exact same.  I've had three representitives tell me the e-mail was sent early and to just "give it a few more days"...that was 5 days ago! LOL

Contributor Melme1
Contributor
Posts: 1
Registered: ‎12-14-2018
Message 4 of 8
(1,274 Views)

Same thing here and now they’ve sent another email telling me to redeem before it expires. The email says “follow instructions below to redeem.” Conveniently there are no instructions and if you click “Unwrap Now” it opens My Fios and nothing there to redeem. Beginning to think it’s all a scam.DF528168-B90F-4183-A88C-2F9F86304597.png

Moderator Moderator
Moderator
Posts: 9,149
Registered: ‎03-18-2013
Message 5 of 8
(1,232 Views)

Hi Pickman,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

Moderator Moderator
Moderator
Posts: 9,149
Registered: ‎03-18-2013
Message 6 of 8
(1,230 Views)

Hi goalieman39,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

Moderator Moderator
Moderator
Posts: 9,149
Registered: ‎03-18-2013
Message 7 of 8
(1,228 Views)

Hi mdBennet,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

Moderator Moderator
Moderator
Posts: 9,149
Registered: ‎03-18-2013
Message 8 of 8
(1,225 Views)

Hi Melme1,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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