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Amazon Prime/Echo promo - Redeem link not there

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Contributor
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Posts: 2
Registered: ‎12-26-2018

Amazon Prime/Echo promo - Redeem link not there

Message 1 of 8
(1,661 Views)

Hello:
I received the email with subject "It's time to redeem your Holiday Bonus from Verizon".  I followed the instructions, which tells me to click on the "Redeem Amazon Offer" link.  This link is not showing.  I tried multiple different browsers, copied/pasted the link, etc.  I still cannot find the link.  I chatted with Support and nobody seems to be able to assist.  Please help



Thanks.

7 REPLIES 7
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Contributor
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Posts: 1
Registered: ‎12-27-2018

Re: Amazon Prime/Echo promo - Redeem link not there

Message 2 of 8
(1,593 Views)

I am having problems as well. Have had no luck with the chat. I have talked to the Rewards department, the promotions department, and customer service. They issued me a new email with a link, but again does the same thing. Takes me into my verizon where there is nothing to download or redeem... I am at a loss

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Contributor
Contributor
Posts: 4
Registered: ‎12-27-2018

Re: Amazon Prime/Echo promo - Redeem link not there

Message 3 of 8
(1,585 Views)

I've done the exact same.  I've had three representitives tell me the e-mail was sent early and to just "give it a few more days"...that was 5 days ago! LOL

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Contributor
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Posts: 1
Registered: ‎12-14-2018

Re: Amazon Prime/Echo promo - Redeem link not there

Message 4 of 8
(1,559 Views)

Same thing here and now they’ve sent another email telling me to redeem before it expires. The email says “follow instructions below to redeem.” Conveniently there are no instructions and if you click “Unwrap Now” it opens My Fios and nothing there to redeem. Beginning to think it’s all a scam.DF528168-B90F-4183-A88C-2F9F86304597.png

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Moderator Moderator
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Posts: 10,307
Registered: ‎03-18-2013

Re: Amazon Prime/Echo promo - Redeem link not there

Message 5 of 8
(1,517 Views)

Hi Pickman,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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Moderator Moderator
Moderator
Posts: 10,307
Registered: ‎03-18-2013

Re: Amazon Prime/Echo promo - Redeem link not there

Message 6 of 8
(1,515 Views)

Hi goalieman39,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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Moderator Moderator
Moderator
Posts: 10,307
Registered: ‎03-18-2013

Re: Amazon Prime/Echo promo - Redeem link not there

Message 7 of 8
(1,513 Views)

Hi mdBennet,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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Moderator Moderator
Moderator
Posts: 10,307
Registered: ‎03-18-2013

Re: Amazon Prime/Echo promo - Redeem link not there

Message 8 of 8
(1,510 Views)

Hi Melme1,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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