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Contributor TKULLEN
Contributor
Posts: 1
Registered: ‎01-07-2019
Message 1 of 2
(429 Views)

Having the same issue that many people are having. I signed up for new service, and was offered a one year free amazon prime and an echo.  I have chatted online with several customer service representatives, and no one seems to help.  They can verify that I am eligible for the offer, however, no one can figure out how to get the offer to me?  I have spent countless hours on the phone with customer service, and it is going nowhere.  Is there anyway this can be escalated?

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Moderator Moderator
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Posts: 8,893
Registered: ‎03-18-2013
Message 2 of 2
(421 Views)

Hi TKULLEN,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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