Same story as been told many times before if you search for "Amazon Gift Card." I was told I would be receiving rewards for an Amazon Gift Card but received no email and I've called in numerous times for hours and have received no help - just getting passed to additional call holds for hours.
Similar examples:
https://forums.verizon.com/t5/My-Verizon-Account/Can-t-register-for-100-amazon-gift-card/m-p/875058
Has anyone had successful escalations?
Hi FurIOS,
Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
Start a new topic or ask questions in the open forum.
