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Attn: Admin: Please escalate my issue to the retention department

Attn: Admin: Please escalate my issue to the retention department

Bronze Contributor II
Bronze Contributor II
Posts: 97
Registered: ‎01-11-2012
Message 1 of 2

I am not sure I am in right area to post this.  Since the forum has changed from years ago.  Forgive me.

I am having an issue reistating my 2 year contract.

I have serious health issues and the last thing I need is to argue with Fios it makes my condition worse.


I remember years ago I could request a admin here to escalate my issue to someone at the right Fios department to call me.  Many years ago this was done for me and my issue was resolved in 10 minutes.


I would just like a new 2 year contract with everything excatly the same including the price. Unless they have a Christmas special .


It seems that fios no longer has a retention department.  Everyone who answers the phone says they are the retintion department.


I just wasted hours of my life wasting time on the phone.

I rather not leave Fios, but at this moment I feel forced to.


Please help

Moderator Moderator
Posts: 1,766
Registered: ‎07-06-2016
Message 2 of 2
Hi joker211,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.
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