Switch Account

Auto Pay Never Worked

Contributor mairsil
Posts: 2
Registered: ‎03-18-2013
Message 1 of 6

Does auto pay or scheduling future payments work for anyone? For about 6 months now, we have been trying to pay in advance and then switched over to trying auto pay, but the system absolutely refuses to make a deduction from our bank account (which works fine doing a one time immediate payment). Customer support has been useless, transferring repeatedly and sending me through phone numbers which simply hang up on you.

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012
Message 2 of 6

Works for most people just fine.


You probably need to contact billing which just works week DAYS.

Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,220
Registered: ‎02-24-2011
Message 3 of 6
Since we haven't heard back from you as requested in your private support case, it appears assistance is no longer required. Please make a new post anytime you need assistance.


**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

Contributor mairsil
Posts: 2
Registered: ‎03-18-2013
Message 4 of 6

"...as requested in your private support case..."? What request and what private support case? I have received NO communication at all from Verizon on this topic in any capacity.

Bronze Contributor II
Bronze Contributor II
Posts: 384
Registered: ‎10-15-2012
Message 5 of 6

Hi mairsil,

Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases".

There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.



Gold Contributor IV
Gold Contributor IV
Posts: 1,416
Registered: ‎04-10-2012
Message 6 of 6

@mairsil wrote:

Does auto pay or scheduling future payments work for anyone? ...

Quite well in fact.  Has been doing so since I first initiated service.

How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.

Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.