Accessibility Resource Center Skip to main content
Get it fast with In-Store & Curbside Pickup or same day delivery.

Auto pay no longer working, cannot view bill, and cannot pay bill online.

Reply
hybridview
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎08-26-2011

Auto pay no longer working, cannot view bill, and cannot pay bill online.

Message 1 of 4
(617 Views)

My Costco credit card (used for my autopay) changed 2-3 months ago. I updated the auytopay info with the new card details also 2-3 months ago and everything seemed fine. I just got a text saying my bill was double this month, and I discovered that autopay was not being executed at all.

 

I tried to manually pay my bill yesterday online. I see what is due, select my valid credit card, and 

when I click on the "make payment" button, I get this message: "We are currently experiencing difficulties with this payment application. Please try again later or use an alternative method of payment. We apologize for this inconvenience."

 

I tried to view my current bill and:

"We are unable to process your request at this time. Please try again later."

 

 

I did both of these tasks repeatedly yesterday, and also today with the same results. The bill is due again today, at which point I will be 3 months behind.

3 REPLIES 3
hybridview
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎08-26-2011

Re: Auto pay no longer working, cannot view bill, and cannot pay bill online.

Message 2 of 4
(614 Views)

Also, please note that I tried using Chrome, and then IE with the same results, so browser should not be an issue.

hybridview
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎08-26-2011

Re: Auto pay no longer working, cannot view bill, and cannot pay bill online.

Message 3 of 4
(597 Views)

My cell phone bill is still being autopaid by the autopay I have setup from the site, but I can only see this in the verizon android app.

 

I think I'm going to just cancel the OneBill as all issues past and present all come from this. Now, time to dust off my trusty olds checkbook...

hybridview
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎08-26-2011

Re: Auto pay no longer working, cannot view bill, and cannot pay bill online.

Message 4 of 4
(590 Views)

UPDATE

 

Hurray for the My FIOS Android app! I installed the app, logged into my account, and was able to fix EVERYTHING!  Payment went through instantly, autopay fixed, etc. Appears to be some issues with the website at the moment.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.