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Autopay Question

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Contributor
Contributor
Posts: 3
Registered: ‎09-05-2013

Autopay Question

Message 1 of 4
(594 Views)

Due to the timing of some changes to my account, last month's bill was overstated by $100. I called (before the strike) and was told that the credits were pending and that I shouldn't pay this bill. I have autopay so the rep checked and told me that a lesser amount would be paid. Well, nothing was paid. I got my next bill will the corrections, but showing that the previous balance was overdue. After the credits I owed $22, which I paid immediately because Verizon was showing that my account was overdue. Then I tried to cancel autopay, but the website has some issue and tells me that I should try again later. I've tried several times over the last two weeks with no success.

 

My question is: If you have autopay, but you make a payment, does the system know to deduct your payment from the balance due or does it just automatically pay the amount of the bill?

 

Thanks

3 REPLIES 3
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Contributor
Contributor
Posts: 3
Registered: ‎09-05-2013

Re: Autopay Question

Message 2 of 4
(588 Views)

I should also mention that this was my final bill from Verizon. If the automatic payment goes though, how big of a hassle will it be for me to get a refund from Verizon?

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Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009

Re: Autopay Question

Message 3 of 4
(578 Views)

This is a peer to peer support forum. I'm afraid only Verizon can answer questions about how the system works.

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Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎06-26-2012

Re: Autopay Question

Message 4 of 4
(568 Views)

I decided a long time that autopay accounts are a problem (after I had one) waiting to happen. NEVER allow anyone access to your account. NEVER. NEVER. Direct the payer to pay on your instructions only.

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