Accessibility Resource Center Skip to main content
Get it fast with In-Store & Curbside Pickup or same day delivery.

Autopay didn't work

Reply
duncandonut
Contributor
Contributor
Posts: 1
Registered: ‎01-22-2021

Autopay didn't work

Message 1 of 2
(212 Views)

Hi,

 

I'm a new customer to FIOS who just signed up on 12/26/20.  I immediately enrolled into Autopay.  My account says that my first bill was due 1/20/21, but I have not been charged.  I have been on the phone for an hour, and nobody has answered my chat messages.  

 

Can someone please escalate this and advise what to do?

I don't want to be charged a late fees or end up with a surprise lump sum bill in the future.

1 REPLY 1
GaryDM
Moderator Moderator
Moderator
Posts: 2,088
Registered: ‎07-06-2016

Re: Autopay didn't work

Message 2 of 2
(195 Views)

Hi duncandonut,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.