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Awful Customer Service

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Tgp300
Contributor
Contributor
Posts: 2
Registered: ‎07-07-2015

Awful Customer Service

Message 1 of 4
(1,317 Views)

Does anyone else notice that anytime you call the billing department at Verizon its just one empty promise after another?? 

 

I've called 4 times now b/c THEIR agent screwed up my subscription renewal, (instead of bundling all 3 services she bundled phone and TV only, then added the internet for an extra 90 bucks a month...raising my bill by 120 a month from what it was)  and each time have been told (after spending 15 minutes explaining the problem) that I'm right, but a supervisor would have to fix the problem and call me back...Each time they say to expect a call within 2 hours...each time I don't get a call.  Amazing that a company could give that little of a **bleep** about their customers in my mind.  Last time I called I tried to get the agent to skip all the **bleep** about explaning the problem (b/c honestly shouldnt that all already be on my account profile?) and give me to a supervisor, and instead it was another half hour with another guarantee...I'm tired of wasting my time trying to fix their problem, and if they don't give a **bleep** enough to call me back to fix it I dont think I give a **bleep** enough to have their service...anybody else notice the same thing when they call in to fix problems?  Clearly no wonder Verizon is rated as lowly as they are in Consumer Satisfaction.   

3 REPLIES 3
LawrenceC
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Posts: 10,788
Registered: ‎03-18-2013

Re: Awful Customer Service

Message 2 of 4
(1,283 Views)

Hi Tgp300,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Tgp300
Contributor
Contributor
Posts: 2
Registered: ‎07-07-2015

Still Trying To Get Answers....Support Case "resolved" without resolution

Message 3 of 4
(1,123 Views)

1 month later...still no answers from Verizon on when my bill will be fixed, or even how much it should be on a monthly basis...I thought I was making progress through the forum, but before my issue was resolved they changed the status to resolved now nobody will answer...again...

 

Just when I thought giving Verizon another chance to make their screw up right was a good idea...must not have been....

 

Comcast...here...I...come...

LawrenceC
Moderator Moderator
Moderator
Posts: 10,788
Registered: ‎03-18-2013

Re: Still Trying To Get Answers....Support Case "resolved" without resolution

Message 4 of 4
(1,111 Views)

Hi Tgp300,

We have reopened your Private Support Case. Please access your case through your profile page by following the instructions posted earlier. The support agents do not monitor the public boards and will need to hear from you in the Private Support area before they can resume assisting you.

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