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BBB complaint very bad customer service

BBB complaint very bad customer service

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Contributor Nitro12
Contributor
Posts: 1
Registered: ‎01-17-2019
Message 1 of 3
(430 Views)

BBB complaint 

who can I contact that’s higher than a supervisor and what’s the correct Verizon Fios address to file a better business bureau complaint. Customer service representative or supervisor got mad at me and purposely changed my account over an argument without me knowing . Long story short I spoke with two customer service representatives the first one would not let me talk to a supervisor the second one was reluctant to but transferred me to one. I was told my bill would be one price and then I received it and it was 50.00 more. I was told It would be automatically taken out of my account two weeks from Now and next month I should get it back. No one can change a bill I was told. I find that hard to believe. I was unhappy about this situation and I did raise my voice then hung up on the supervisor. When I got home I noticed very slow internet speeds. I called Verizon tech support and they contacted a network specialist and noticed something strange with my account. My gigabyte speed was somehow changed to 100 megabytes and I was told that only customer service is the only one that can fix this.  The gigabyte speed was installed the day before and was working good somehow got changed. So who did I **bleep** off? The supervisor or the customer service representative. They should not be working for Verizon if they are going into peoples accounts and changing things just because they are mad at a customer. I hope this doesn’t happen to anyone else. 

2 REPLIES 2
Gold Contributor VII
Gold Contributor VII
Posts: 4,771
Registered: ‎10-18-2016
Message 2 of 3
(411 Views)

Try here

https://www.verizon.com/about/our-company/executive-bios

There are email addresses which all go to executive escalation department.

you can contact your states Public Utilities Commission or Public Service Commission via a google search. They have online and toll free phone complaint resolution.

 

http://www.bbb.org the address is on your monthly invoice.

I was just noting the telephone service with a friend from this forum yesterday.

i told her I found this type of representative contacts to be sorely lacking in support.

 

 

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Moderator Moderator
Moderator
Posts: 2,060
Registered: ‎03-10-2011
Message 3 of 3
(396 Views)

Hi Nitro12,

 

Your issue has been escalated to a Verizon agent.  Please check your Private Message Inbox for a message from Verizon_Support.  You can find your Inbox by clicking on your username at the top right corner of this page.  Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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