BETTER CUSTOMER SERVICE

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Contributor
Contributor
Posts: 1
Registered: ‎01-18-2013

BETTER CUSTOMER SERVICE

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My 2 yr contract is up for renewal and during the past yr, my price has increased over 20% (as expected).   As a consumer, I'm always looking for the best product w/ the best value, service and price.   I called your competitor and was offered a lower price w/ fairly comparable services.  I communicated the price comparison with both an on-line chat csr and a live csr and most recently, a csr in the retention dept and finally received a fair price (still above the competitor), but i needed a day to think about it.  Each Verizon csr I spoke with, said they would follow-up the next day with a phone call.  Unfortunately, i never received a follow-up phone call.  I even expressed my disappointment to the csr in retention and she too expressed, adamantly, she would call me the next day. 

 

Next step.  Signing a two yr contract with your competitor.   Call me again in two years!

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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,220
Registered: ‎02-24-2011

Re: BETTER CUSTOMER SERVICE

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Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.

Anthony_VZ

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