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BILLING ERRORS

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azzurri80
Contributor
Contributor
Posts: 1
Registered: ‎08-09-2016

BILLING ERRORS

Message 1 of 2
(635 Views)

I have been disputing with Verizon customer service the amount I should be billed every month. I agreed to 2 yrs contract (triple package) $190.00 per month back an 2015. I have called and spoke to several customer service agents who assure me that I should be billed $190.00 per month and they have noted it to correct it in their system. But still no luck. At this point I don't believe what I am being told by phone. Investigation was opened 7/13/2016 for this very reason. I was assured they had correct the system and I would be billed the correct amount $190.00 per month. But yet again I get billed a higher amount ($40-$60 more). I would have not agreed to a 2 year contract if I knew how much hassle it was. This is frustrating especially after losing 2 hrs on the phone each time I call & going through the account and being told it will be corrected but it does not.

I need help. I have already filed a complaint with NJ utilities commission board. It useless to call customer service -because what is said by phone is surely not what is reflected on my bill when I receive it. I delay payment -because I am disputing the amount but I am threatened with shut off notices. I tried to find a Verizon customer service complaint email I can begin a written dialog with- but its nearly impossible. This is the only way to post my challenges  with Verizon.

Any suggestions are highly appreciated.

Thank you

Frank

1 REPLY 1
GaryDM
Moderator Moderator
Moderator
Posts: 2,165
Registered: ‎07-06-2016

Re: BILLING ERRORS

Message 2 of 2
(619 Views)

Hi azzurri80,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases." You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.

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