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Bad Installation experience

Bad Installation experience

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Contributor HUSA1
Contributor
Posts: 1
Registered: ‎04-07-2009
Message 1 of 2
(232 Views)

Can someone please help me at Verizon.  I'm am totally baffled at your lack of customer committment.

 

Today I was supposed to have your service installed between 8-11am.  At 12:30 I called wondering what was happening and the computer message told me that there was a problem and I needed to reschedule my appointment.  

 

ISSUE-  Why did nobody bother to call me about the problem?   i wasted my day waiting at home.

 

So I talked to a customer service person and they said they would try to correct the issue and get me in later today or tomorrow.  Promised to call me back.

 

He never called me back.

 

So I wasteed all afternoon as well.

 

Then I just called back, the customer service person was no help, I asked to speak to a supervisor and was put on hold for 1/2 hour until I finally hung up.

 

So what am I supposed to do now?  This is just plain horrible customer service.

 

 

 

 

1 REPLY 1
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Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009
Message 2 of 2
(208 Views)

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

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