06-18-2014 07:58 PM - edited 06-18-2014 08:06 PM
A few years ago Verizon had a program that digital adapters where free for life for customers that where with them when they converted from Analog to digital. I was one of these customers. I decided to give their Quantum TV a try, and now am being charged for the Digital Adapters. When I talked to customer service they said this offer is no longer valid if I upgarded or switched services. I have switched and upgraded in the past but I still got to keep the Free Digital Adapters for life deal. This time it is different. I am not a happy camper. I think it's time for a change in my TV, Internet and phone services.
06-18-2014 08:25 PM
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.
07-03-2014 05:34 AM
We did not hear back from you on your Private Support case.
If you require further assistance, feel free to make a new post, and we can be sure to look into your issue. As always, we're available for support around the clock.