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Bill Not Reconciling With Amount Due

Posts: 1
Registered: ‎08-02-2015

Bill Not Reconciling With Amount Due

Message 1 of 2



I'd like to have conducted this privately but don't see a way to contact Verizon Support by email or DM, and chat either doesn't work on the weekends or isn't available for billing. I'd appreciate a private contact by email or DM from a Verizon Support representative.  


My issue is:


After moving to a new home and transfering my Verizon Internet service, my bill is higher than I'd expect, given my plan(s).  If that's a one time service fee, I understand, though I'd like to see it listed out before I pay it.   


However, my bill lists my total as '$0' and gives no details, saying that my account is disconnected.  As I'm online right now, I can say it hasn't.  All my previous bills are showing up as $0 as well, and they appear empty when I look at the pdfs, though I can see my payment history.  The personalized bill video also doesn't play.


How do I see my actual full bill with the $70.43 due prior to the auto-pay going through on 8/9/15?


Please see screenshots below for more details.  


Screen Shot 2015-08-02 at 9.59.30 PM.pngScreen Shot 2015-08-02 at 10.00.34 PM.png

Moderator Moderator
Posts: 10,130
Registered: ‎03-18-2013

Re: Bill Not Reconciling With Amount Due

Message 2 of 2

Hi schere,


Please contact Verizon Support directly through Contact Us for questions regarding your bill  For billing issues please contact them during normal business hours.

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