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Bill higher than expected after removing TV service.

Bill higher than expected after removing TV service.

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Contributor
Contributor
Posts: 1
Registered: ‎10-04-2018
Message 1 of 2
(452 Views)

Hello.

 

I changed my plan to remove TV and keep only Fios. However, my bill increased from $126 for August to $171 for September. I don't understand how this happened.

 

Here is a summary of the September charges. It looks like maybe I was charged for TV services in September? I don't understand why the TV service was on in the full amount when that's what was cancelled. 


Charges: $171.86

 

  • Services & Equipment: $154.98 
    • Fios Gigabit Connection$134.99 price - $55.00 discount$55 discount expires 8/31/20. $79.99
    • Custom TV Sports & News $64.99
    • Equipment $10.00
  • Requested Change in Service: $20.92
    • Cancelled Services 
      Fios Gigabit Connection removed 9/1 (9/1 - 9/22)($50/mo. for 22 day refund) -$36.67
      $10.00 Discount DP Flex Custom TV removed 9/1 (9/1 - 9/22)($10/mo. for 22 days) $7.33
      Rent: HD Set-Top Box removed 9/2 (9/2 - 9/22)($12/mo. for 21 day refund)-$8.40
       
      Added Services
      Fios Gigabit Connection added 9/1 (9/1 - 9/22)($79.99/mo. for 22 days)
      $58.66 
      Cancelled Services
      -$37.74
      Fios Gigabit Connection removed 9/1 (9/1 - 9/22)($50/mo. for 22 day refund)
      -$36.67
      $10.00 Discount DP Flex Custom TV removed 9/1 (9/1 - 9/22)($10/mo. for 22 days)
      $7.33
      Rent: HD Set-Top Box removed 9/2 (9/2 - 9/22)($12/mo. for 21 day refund)
      -$8.40
      Added Services
      $58.66
      Fios Gigabit Connection added 9/1 (9/1 - 9/22)($79.99/mo. for 22 days)
      $58.66
  • Fees & Other Charges: -$4.04
    Taxes, Governmental Fees & Surcharges
    $0.08
    PA State and Local Sales Tax
    $0.08
    Learn more
    Verizon Surcharges & Fees
    -$4.12
    Video Franchise Fee
    $2.99
    Regulatory Recovery Fee - Federal
    $0.08
    PEG Grant Fee
    $0.06
    Regional Sports Network Fee
    -$4.69
    Fios TV Broadcast Fee
    -$2.56
    Learn more
1 REPLY 1
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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,791
Registered: ‎11-04-2008
Message 2 of 2
(410 Views)

This is mainly a peer to peer support forum.

You will need to contact customer service 1800Verizon


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