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Bill paid, can't see account

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cherishthislady
Contributor
Contributor
Posts: 2
Registered: ‎03-17-2012

Bill paid, can't see account

Message 1 of 9
(1,417 Views)

My FIOS internet service is not working despite the fact my bill is paid. I have been trying to get on line to see my account; however, Verizon is not allowing me to get into it.

8 REPLIES 8
ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Bill paid, can't see account

Message 2 of 9
(1,404 Views)

Hello cherishthislady

 

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

TonyaD_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 721
Registered: ‎01-06-2011

Re: Bill paid, can't see account

Message 3 of 9
(1,382 Views)

 

 

Verizon support is in receipt of this issue. We will send you a PM to gather additional information.


Thanks,

Tonya D.

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

rcella
Contributor
Contributor
Posts: 1
Registered: ‎03-22-2012

Re: Bill paid, can't see account

Message 4 of 9
(1,371 Views)

Since Saturday 3/17, I have been able to sign into my account but I keep getting the message "We're currently updating your account status. Give us few minutes and check again". I've been trying to update my profile information and it won't let me.

I had an OnLine chat on Monday 3/20 with a service rep and after 20 minutes they told me it's a known problem, a trouble report would be opened and that I would be notified when it's fixed. It's now Thursday. What gives with your tech support? You're supposed to be a tech company with Internet and phone services I would think you should have people who can fix problems quickly.

TonyaD_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 721
Registered: ‎01-06-2011

Re: Bill paid, can't see account

Message 5 of 9
(1,362 Views)

Verizon support is in receipt of this issue. We will send you a PM to gather additional information.


Thanks,

Tonya D.

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

cherishthislady
Contributor
Contributor
Posts: 2
Registered: ‎03-17-2012

Re: Bill paid, can't see account

Message 6 of 9
(1,341 Views)

Last week I was on the blog complaining. I have my Verizon fios bills electronically sent to me. No paper bills. A couple weeks ago, I owed $203 and some change. I called to say I could not afford to pay the whole amount at once, but would pay $150.00 on 3/12/12. The amount was paid as agreed. My phone service was turned back on; however, my internet services, (directly connected as I have the double play of internet and phone) was not reinstated. I used someone else internet services to attempt to pay; however, I was not able to sign onto the account. Thinking this may have been an error on my part. I contacted Verizon to learn that as the bill was not paid in full, my access to the Verizon account to view my bill is suspended. I was also told by someone in customer services I would receive a paper bill to view my account. It has been 2 weeks, and still, no bills in the mail. I have not seen my Verizon bill in over three months.
BY LAW, I HAVE A RIGHT TO VIEW MY BILLS. I THINK IT IS VERY DISHONEST ON VERIZON'S PART TO CUT OFF MY SERVICES AND YET NOT ALLOW ME ACCESS TO MY BILL.

Also, I wish I was told then that all my services would not have been restored if I paid only $150.00. I have also since been told I will owe a connection fee on my next months bill.

KaLin
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Moderator
Posts: 2,739
Registered: ‎09-10-2008

Re: Bill paid, can't see account

Message 7 of 9
(1,337 Views)

cherishthislady,

 

I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly (by email, private message in the Forums and/or the billing telephone number on your Verizon account) for more information or to help you resolve your issue.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

TonyaD_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 721
Registered: ‎01-06-2011

Re: Bill paid, can't see account

Message 8 of 9
(1,289 Views)

rcella,

 

Thank you for working with us to get this issue resolved! -  Mike M

slady315
Contributor
Contributor
Posts: 3
Registered: ‎02-22-2012

Re: Bill paid, can't see account

Message 9 of 9
(1,264 Views)

Please tell me why this is happening.  How can I pay my bill on time if you have shut off my only resourses.?????

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